Summary
Overview
Work History
Education
Skills
Timeline
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Reina Johnson

Leesburg,FL

Summary

Committed to excellence and customer satisfaction.

Results-driven professional with strong background in managing order-to-cash processes. Expertise in streamlining operations, ensuring compliance, and optimizing revenue cycles. Proven ability to lead teams, adapt to changing environments, and deliver measurable outcomes. Known for reliability, effective communication, and strong problem-solving skills.

Overview

8
8
years of professional experience

Work History

OTC Manager

OTC Entertainment
01.2024 - Current
  • Enhanced team performance by providing consistent coaching and mentoring to staff members.
  • Established a comprehensive training program for new hires that facilitated smooth onboarding processes and rapid acclimation to company policies.
  • Evaluated competitor offerings to inform pricing strategies that maintained competitiveness while preserving profit margins.
  • Managed budgetary responsibilities, controlling expenses and maximizing profits within allocated funds.

Supervisor

Aeroflow
02.2021 - 01.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Pizza Manager

Lil Ceasers Pizza
03.2017 - 03.2020
  • Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
  • Increased overall store sales through effective marketing strategies and promotional campaigns.
  • Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
  • Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
  • Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.

Education

Blue Ridge Community College
Hendersonville, NC

Skills

  • Cash management
  • Analytical forecasting skills
  • Dispute resolution
  • Sales support
  • Accounts receivable management
  • Time management
  • Team leadership
  • Care monitoring
  • Staff management

Timeline

OTC Manager

OTC Entertainment
01.2024 - Current

Supervisor

Aeroflow
02.2021 - 01.2025

Pizza Manager

Lil Ceasers Pizza
03.2017 - 03.2020

Blue Ridge Community College

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