Reina Knight
Mayer
Summary
Professional with background in investigative support, equipped to contribute effectively to research and analysis functions. Strong focus on team collaboration, adaptable to changing needs, and reliable. Skilled in data collection, reporting, and utilizing software tools for investigation. Known for critical thinking, problem-solving, and maintaining high standards.
Overview
8
8
years of professional experience
Work History
Investigative Assistant II
Yavapai County Sheriff's Office
07.2024 - Current
- Conducted background checks to gather valuable information, aiding in case progression.
- Utilized advanced research techniques to uncover hidden connections between suspects or persons of interest, contributing to breakthroughs in investigations.
- Maintained confidentiality of sensitive information to uphold the integrity of ongoing investigations.
- Developed strong working relationships with law enforcement agencies, enhancing cooperation during joint operations.
Specialty Department Supervisor
The Home Depot
08.2021 - 07.2024
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Continuously monitored market trends relevant to the specialty department offerings, making strategic adjustments accordingly.
- Developed strong relationships with vendors to ensure availability of high-quality products at competitive prices.
- Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
- Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
- Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
- Educated staff on strategies for handling difficult customers and challenging situations.
Adventure Guide
Maverik Adventure's First Stop
02.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cafe Lead
Freedom Station, In the Game
08.2017 - 02.2019
- Trained new employees on company policies, menu offerings, and best practices for excellent customer service.
- Coordinated catering orders for special events, maximizing revenue opportunities for the business.
- Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
- Collaborated with the management team on implementing new menu items based on customer feedback and industry trends.
- Restocked display cases with attractive arrangements to promote specialty food items like pizza, nachos, and wings.
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, Arizona05-2019
Skills
- Investigative procedures
- Background checks
- Active listening
- Critical thinking
- Scheduling
- Team development
- Staff training
- De-escalation techniques
Timeline
Investigative Assistant II
Yavapai County Sheriff's Office
07.2024 - Current
Specialty Department Supervisor
The Home Depot
08.2021 - 07.2024
Adventure Guide
Maverik Adventure's First Stop
02.2019 - 08.2021
Cafe Lead
Freedom Station, In the Game
08.2017 - 02.2019
High School Diploma -
Bradshaw Mountain High School
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