Reina Marie Newby

• Rendered excellent customer service and consistent attitude & discipline in action.
• Recognized for accuracy and efficiency.
• The ability to multitask is always an assurance that helps to exceed the expectations of regular customers and management.
• Ability to work in different areas in the store without any hesitation.
• Can work as a team player in either a small or large group.
• Friendliness and respect is a must in every workplace.

• Six to eight weeks of hands-on learning from 2 to 3 different mentors at UCSF- Mount Zion AM group of technicians was tough and challenging work to begin with.
• Willingness to learn, understand and ask questions to a given task.
• Made a couple of mistakes yet you acknowledge & the learning process continues.
• Familiarize the instruments, follow the procedures/directions as prompt by the mentor or
• Wrapped trays, instrument packs, and sets.
• Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
• Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
• Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
• Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
• Inspected sterile package integrity prior to distribution.
• Verified and maintained proper documents and records for sterilization.
• Recorded biologicals and test results.
• Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.

Hired as a part time TSA Pre Check Agent but end up Front-End Cashier in the long way round. The Staples Store and TSA worked together to accommodate frequent flyers to apply and enroll the TSA Pre Check Application Program at this enrollment center through online appointment or in-person or even walk in. The enrollment provider will collect biometrics data, verify identify documents and collect payment.

Also, continue to demonstrate excellent customer service to all and can do multi-task assignments if needed. Engaging customers' needs and accuracy in the speedy checked out. Friendliness and people-person is a must with any retail stores. Team-oriented and team work plays a crucial role in such busy warehouse environment.

• Enhanced customer satisfaction by providing efficient and friendly service during checkout.
• Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
• Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
• Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
• Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
• Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
• Approached every question or concern with calm and level-headed approach.
• Organized items on shelves to help customers locate products easily and quickly.