Reina Mauras
Kissimmee
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
16
16
years of professional experience
Work History
Customer Support/Reservations
JetBlue Airways
09.2021 - Current
- Providing customer service over the phone/chat and responses to Customer inquiries and requests
- Provide the JetBlue experience to every Customer, every time
- Viewing and sitting in front of a computer terminal, navigate and toggle between multiple screens
- Sales of ancillary products
Professional Dance Instructor
Salsa Heat Dance studio
09.2008 - Current
- Helped students grasp techniques by showing steps in multiple ways and with personalized instruction
- Increased class attendance through quality of instruction bringing in word-of-mouth referrals
- Engaged students in dance lessons by keeping class environment fun and interesting
- Developed and delivered dance curriculum, specializing in musicality and body movement for all levels
Medical Administrative Secretary
Health Imaging Services
03.2010 - 07.2013
- Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
- Served as liaison between healthcare providers and patients'' families, ensuring clear communication on insurance approvals and preps.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Education
Bachelor of Science -
University of Central Florida
Orlando, FL12.2016
Associate in Arts - undefined
Seminole State College
Sanford, FL08.2013
Skills
- Customer and personal service
- Time management
- Judgment and decision making
- Scheduling
- Coordination and scheduling
- Analytical thinking
Timeline
Customer Support/Reservations
JetBlue Airways
09.2021 - Current
Medical Administrative Secretary
Health Imaging Services
03.2010 - 07.2013
Professional Dance Instructor
Salsa Heat Dance studio
09.2008 - Current
Associate in Arts - undefined
Seminole State College
Bachelor of Science -
University of Central Florida
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