Reina Munoz
Manteca,CA
Summary
Credit and Collections professional with proven results in DSO improvement, account reconciliations, and customer satisfaction. Demonstrated ability in risk assessment and debt recovery, leading to improved account management. Strong team collaboration skills, consistently achieving results in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Credit & Collections Manager
SMC Corporation of America
04.2017 - 06.2024
- Partnered with Syteline consultants to pinpoint inefficiencies in current procedures.
Implemented system modifications, resulting in improved reporting accuracy and cleaner customer accounts.
Increased departmental productivity by addressing identified process bottlenecks. - Promoted open dialogue across departments related to credit process, strengthening collaborative efforts in effective accounts receivable management.
- Refined collections procedures for improved efficiency and effectiveness in collecting overdue accounts.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Enhanced revenue recovery by implementing effective collections strategies.
- Improved cash flow by negotiating favorable payment terms with clients experiencing financial difficulties.
- Built strong relationships with customers, fostering open communication to resolve payment issues promptly.
Assistant Manager, Credit & Collections
SMC Corporation of America
01.2012 - 04.2017
- Oversaw Collections team and daily Accounts Receivable processes with focus on identifying and addressing problem areas.
- Improved customer satisfaction by addressing and resolving discrepancies promptly.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed strong working relationships with internal and external customers.
- Managed portfolio of 700 customers
- Monitored cash and deposit records, increasing accuracy, and reducing discrepancies.
Regional Credit Analyst
SMC Corporation of America
01.1996 - 01.2012
- Conducted yearly customer reviews by assessing company financials and D&B reports to identify and mitigate issues and prevent losses.
- Monitored a portfolio of 700+ accounts.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Built strong relationships with sales team and customers, improving communication, prompt responses, and timely account reconciliations.
Education
High School Diploma -
American High School
Fremont, CA06-1985
Skills
- Extensive knowledge of Syteline A/R (including multi-currency, multi-sites), order processing, and logistics modules
- Strong reconciliation abilities including cash application and general ledger research and resolution
- Risk assessment capabilities
- Strong Decision-making skills
- Effective communication techniques
Timeline
Credit & Collections Manager
SMC Corporation of America
04.2017 - 06.2024
Assistant Manager, Credit & Collections
SMC Corporation of America
01.2012 - 04.2017
Regional Credit Analyst
SMC Corporation of America
01.1996 - 01.2012
High School Diploma -
American High School
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