Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Reina Pena

Kissimmee,FL

Summary

Dynamic business owner with a proven track record at Service Center Of Orlando, excelling in customer relations and financial management. Recognized for enhancing customer satisfaction through attentive service and effective communication. Skilled in budgeting and forecasting, demonstrating a strong attention to detail while consistently exceeding client expectations.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Business Owner

Service Center Of Orlando
03.2021 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

School Bus Monitor

Osceola County School District
08.2008 - 03.2021
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.

Reservation Agent

Walt Disney Swan And Dolphin Hotel
09.1995 - 12.2003
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Education

Gateway High School
Kissimmee, FL
06-1998

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Business Owner

Service Center Of Orlando
03.2021 - Current

School Bus Monitor

Osceola County School District
08.2008 - 03.2021

Reservation Agent

Walt Disney Swan And Dolphin Hotel
09.1995 - 12.2003

Gateway High School

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Reina Pena