Reina Perez
Garden City,KS
Summary
Efficient insurance professional with years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
7
7
years of professional experience
Work History
Insurance and Billing Clerk
Southwest Oral Surgery
08.2022 - Current
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assisted customers with completing insurance documents to avoid missed information.
- Advised customers on required information for claim submissions to progress applications.
- Set up customer payment plans to cover annual policies and renewals.
- Modified, updated and processed existing policies.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
Part Time Insurance Clerk
All Smiles Dental Care
09.2019 - Current
- Responded to inquiries from callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Reviewed and verified addresses, phone numbers, names, ages and values.
- Calculated adjustments, premiums and refunds.
- Updated account information to maintain customer records.
Receptionist Administrator
Dental Associates
05.2017 - 07.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
Garden City High School
Garden City, KS05.2017
Skills
- Data Inputting
- Accuracy and Precision
- Organizational Skills
- Attention to Detail
- Multitasking Abilities
- Billing Statement Review
Timeline
Insurance and Billing Clerk
Southwest Oral Surgery
08.2022 - Current
Part Time Insurance Clerk
All Smiles Dental Care
09.2019 - Current
Receptionist Administrator
Dental Associates
05.2017 - 07.2022
High School Diploma -
Garden City High School
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