Reina Perez
Goleta,CA
Summary
Bilingual customer service professional with a strong track record in complaint resolution and operational efficiency, developed through experience at Los Agaves restaurant and various roles. Known for excelling in multitasking and team collaboration, leading to enhanced dining experiences. Combines a strong work ethic with exceptional organizational skills to achieve high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server/Restaurant Cashier
Los Agaves restaurant
Goleta, CA
08.2023 - Current
- Greet customers, answer questions, and recommend specials to increase profits.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Monitored dining room for cleanliness and proper set-up at all times.
- When needed, I assist with managing operations such as running reports and opening/closing registers.
- I also handle customer complaints and communicate with both the front and back of the house to ensure coordination between the two for the smoothest dining experience for our customers, as well as a calm workday for the staff.
- I ensure all tasks are handled correctly in order to satisfy all customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collect dirty dishes and glasses from tables or counters, preparing areas for the next diners.
- Translated training materials and communicated effectively in both English and Spanish, improving team knowledge and cohesion.
In-Home Nanny
Private Home
Ventura, CA
01.2023 - 05.2024
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Met and communicated regularly with parents to discuss children's activities and development.
- Provided guidance and discipline in line with parental values and expectations.
- Prepared nutritious meals and snacks to meet dietary needs and preferences.
- Collaborated with parents to establish and adjust behavior management strategies.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Encouraged good manners among children by modeling appropriate behavior.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Assistant Manager/Person in Charge
Subway
Goleta, CA
02.2018 - 12.2023
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked effectively in team environments to make the workplace more productive.
- Monitored the front lobby floor and merchandise displays for presentable condition, taking corrective actions such as restocking or reorganizing products, cleaning tables, and sweeping floors as needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- I worked closely with my manager on getting inventory and supplies to ensure that materials were available when needed.
- I would help other employees with their assigned monthly training courses by translating from English to Spanish.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
Education
Some College (No Degree) - Biological Sciences
Santa Barbara City College
Santa Barbara, CASkills
- Customer service
- Patient
- Customer complaint resolution
- Positive and professional
- Effective Team Assistance
- Strong work ethic
- Multitasking and organization
- Bilingual
- Leadership
- Time management
- POS Software Proficiency
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Server/Restaurant Cashier
Los Agaves restaurant
08.2023 - Current
In-Home Nanny
Private Home
01.2023 - 05.2024
Assistant Manager/Person in Charge
Subway
02.2018 - 12.2023
Some College (No Degree) - Biological Sciences
Santa Barbara City College
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