Reina Reyes
Tracy,CA
Summary
Compassionate and detail-oriented human services professional with 4+ years of experience supporting vulnerable populations in shelter, education, and healthcare settings. Skilled in housing support, conflict resolution, documentation, and client advocacy. Proven ability to maintain safe environments, collaborate with multidisciplinary teams, and support individuals in achieving stability. Bilingual in English and Spanish.
Overview
17
17
years of professional experience
Work History
Shelter Monitor
Abode Services
Fremont, CA
01.2022 - Current
- Ensure the safety, security, and well-being of residents in temporary housing and shelter environments.
- Enforce facility rules and policies while maintaining a respectful and supportive atmosphere.
- Manage guest check-ins and monitor facility access.
- Mediate and resolve resident conflicts to maintain a safe community environment.
- Maintain cleanliness of shared spaces and ensure compliance with health and safety standards.
- Document daily activities, incidents, and reports in accordance with organizational policies.
Site Supervisor / Paraeducator
Tracy Unified School District
Tracy, CA
05.2020 - Current
- Supervise and monitor students in classroom and campus settings to ensure safety and appropriate behavior.
- Support teachers by assisting with instructional and non-instructional activities.
- Work under the direction of educators to provide academic and behavioral support to students.
- Help create a positive and structured learning environment.
- Supporting students with disabilities by implementing Individualized Education Plan (IEP) goals.
- Provides one on one instructional support to children with autism, focusing on social skills and behavioral, academic, and daily living goals.
Medical Ward Clerk
White Blossom Care Center
San Jose, CA
01.2015 - 04.2017
- Performed receptionist and clerical duties in a skilled nursing facility.
- Created and maintained patient records and charts.
- Transcribed physicians’ orders and updated patient medical records.
- Recorded vital signs including temperature, pulse, and blood pressure in patient charts.
- Provided direct support to patients and assisted nursing staff when needed.
- Maintaining auditing, updating residents charts, ensuring compliance with regulations.
Medical Records Specialist
Orthopedic Surgery Office
San Jose, CA
04.2012 - 08.2012
- Managed medical records in compliance with medical, legal, and ethical standards.
- Processed document requests for legal cases following patient consent and confidentiality guidelines.
- Communicated with adjusters and case managers regarding patient documentation.
- Performed data entry, faxing, copying, and mailing; served as backup receptionist and greeted visitors.
Legal Assistant
Law Office of Terry Laporte
San Jose, CA
05.2009 - 08.2010
- Performed administrative duties including data entry, faxing, copying, and mailing.
- Requested and organized medical records from healthcare providers.
- Prepared and submitted medical, vocational, and employment records to the Social Security Administration.
- Maintained organized case files and documentation.
Education
Pursuing Degree - Speech-Language Pathology Assistant
Delta College
Stockton, CA06.2028
Certified Nurse Assistant C.N.A - undefined
Mountain View Los Altos Adult Education
Mountain View, CA11.2014
Medical Administrative Assistant Certificate - undefined
Center for Employment Training
San Jose, CA01.2009
High School Diploma -
MT. Madonna High School
06.2000
Skills
- Housing Support & Placement Assistance
- Client Advocacy & Case Collaboration
- Landlord & Tenant Communication
- Conflict Resolution & De-escalation
- Housing Documentation & Compliance
- Data Entry & Database Management
- Fair Housing & Confidentiality Awareness
- Crisis Intervention & Problem Solving
- Community Resource Coordination
- Move-in Coordination & Client Support
- HIPAA Compliance
- Customer service
- Bilingual: English & Spanish
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Shelter Monitor
Abode Services
01.2022 - Current
Site Supervisor / Paraeducator
Tracy Unified School District
05.2020 - Current
Medical Ward Clerk
White Blossom Care Center
01.2015 - 04.2017
Medical Records Specialist
Orthopedic Surgery Office
04.2012 - 08.2012
Legal Assistant
Law Office of Terry Laporte
05.2009 - 08.2010
Certified Nurse Assistant C.N.A - undefined
Mountain View Los Altos Adult Education
Medical Administrative Assistant Certificate - undefined
Center for Employment Training
Pursuing Degree - Speech-Language Pathology Assistant
Delta College
High School Diploma -
MT. Madonna High School