Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Reina Roucka

Franklin

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

11
11
years of professional experience

Work History

Sales Associate

Walffle House
10.2024 - 07.2025
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.

Master Grill Operator

Walffle House
10.2023 - 10.2024
  • Cleaned and maintained kitchen equipment regularly.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Grilled meats to customer specifications.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Implemented cost-saving measures by optimizing portion control without compromising dish quality or presentation.
  • Trained new hires on grill station procedures, upholding company standards for food safety and presentation.

Receptionist

Health Department Clinic
01.2015 - 03.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Education

High School Diploma -

Garfield Senior High School
Woodbridge, VA

Skills

  • Customer engagement
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength

Timeline

Sales Associate

Walffle House
10.2024 - 07.2025

Master Grill Operator

Walffle House
10.2023 - 10.2024

Receptionist

Health Department Clinic
01.2015 - 03.2021

High School Diploma -

Garfield Senior High School

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Reina Roucka