Reina Scharl
Stevens Point
Summary
Experienced with delivering exceptional beverage service in high-paced banquet environments. Very detailed and efficient in handling multiple tasks simultaneously. Knowledge of various drink recipes and guest preferences, ensuring satisfaction and repeat patronage.
Dedicated to team success and willingness to assist with all aspects of event preparation and breakdown. Successful at tending bar, managing customer requests and resolving conflicts calmly and professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banquet Server
The Osthoff Resort
11.2021 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated exceptional teamwork by working with fellow servers to maintain a smooth flow of service during large events.
- Completed tasks after events such as cleaning, breakdown, and gathers to prepare for future banquet events.
- Answered guest questions about event plans and food service choices.
- Ensured timely food delivery by communicating effectively with kitchen staff and banquet event coordinators.
Banquet Bartender
The Osthoff Resort
06.2025 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Setting up glassware, liquor, and other supplies for special events.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations around the resort according to event specifications.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set and reset tables to support serving staff.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Checked ID cards and verified bar guests were of legal age.
Summer Concessions Worker
The Osthoff Resort
06.2022 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Helped cooks in the back when they were slammed and needed assistance.
Beverage Cart Server
Quit Qui Oc Golf Course & Restaurant
05.2023 - 09.2023
- Maintained a clean and organized beverage cart, demonstrating professionalism and attention to detail.
- Enhanced customer satisfaction by providing timely and efficient beverage service to golf course patrons.
- Managed cash transactions accurately while maintaining proper documentation for financial records at shift''s end.
- Conducted regular maintenance checks on the beverage cart, ensuring optimal performance during shifts.
- Developed rapport with regular customers, fostering a positive atmosphere that encouraged repeat business.
- Greeted guests and shared beverage choices.
Grounds Crew Member
Quit Qui Oc Golf Course & Restaurant
06.2021 - 09.2022
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
- Maintained grounds by trimming, weeding, and general clean-up.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.
- Raked bunkers with the proper machine and remembered the certain route we had to take on the course.
Education
High School Diploma -
Howards Grove High School
Sheboygan, WI06-2023
No Degree - Social Work And Sociology
University of Wisconsin-Stevens Point
Stevens Point, WI05-2027
Skills
- Customer service
- Efficient multitasking
- Setting up tables
- Preparing for events
- Reliability and punctuality
- Drink preparation
- Event preparation
- Adaptable work style
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Listening skills
Certification
- Liquor License, Elkhart Lake, WI - Renewal due June 30th
Timeline
Banquet Bartender
The Osthoff Resort
06.2025 - Current
Beverage Cart Server
Quit Qui Oc Golf Course & Restaurant
05.2023 - 09.2023
Summer Concessions Worker
The Osthoff Resort
06.2022 - Current
Banquet Server
The Osthoff Resort
11.2021 - Current
Grounds Crew Member
Quit Qui Oc Golf Course & Restaurant
06.2021 - 09.2022
High School Diploma -
Howards Grove High School
No Degree - Social Work And Sociology
University of Wisconsin-Stevens Point
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