REINA SILVAS
Huntington Park,CA
Summary
Accomplished Administrative Services Manager at the Department of Public Social Services, adept in organizational leadership and problem-solving, significantly improved workplace conditions and efficiency. Expert in fostering inter-departmental collaboration and streamlining processes. Have a proven track record in enhancing team productivity and maintaining high ethical standards in handling sensitive information. Experienced with administrative operations and office management. Utilizes organizational and leadership skills to streamline processes and manage teams effectively. Track record of ensuring efficient administrative support and enhancing productivity. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Administrative Services Manager I
Department of Public Social Services
02.2016 - Current
- Served as liaison between district offices, fostering collaboration through timely communications regarding Protected Leaves or Disability Management & Compliance issues.
- Maintained strict confidentiality when handling sensitive information related to personnel matters and return to work cases.
- Assisted in recruitment processes by reviewing resumes and conducting interviews
- Assisted in reducing liability to the department by ensuring laws and processes were being applied correctly and consistently by Management Analyst staff.
- Supervised a team of eight administrative support staff, delegating tasks effectively to maintain high productivity levels across the department.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Completed bi-weekly payroll timesheets for eight employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Created reports, presentations and other materials for executive staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching, training and professional development opportunities.
- Cultivated strong relationships with staff and colleagues by sharing knowledge of various HR programs and offering support to administrative operations.
- Completed bi-weekly payroll for 8 employees.
Senior Departmental Personnel Technician
Department of Public Social Services
12.2009 - 01.2016
- Assisted in development of customized training programs to address specific skill gaps within teams.
- Served as liaison between employees and upper management, effectively communicating concerns or suggestions from both parties to promote understanding and collaboration.
- Facilitated open communication channels between staff and management, addressing concerns promptly to maintain morale.
- Reduced absenteeism rates by monitoring attendance records and proactively addressing potential issues with affected staff members.
- Resolved employee conflicts through effective mediation techniques, promoting positive work environment.
- Maintained confidentiality of sensitive employee information, upholding high ethical standards and building trust among staff members.
- Ensured compliance with labor laws and regulations, conducting thorough audits of personnel records and procedures.
- Supported organizational change management efforts during company restructuring, ensuring smooth transitions for affected employees while maintaining productivity levels.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
Some College (No Degree) - Psychology
Cerritos College
Norwalk, CASkills
- Organizational Leadership
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving Abilities
- Multitasking Abilities
- Reliability
- Adaptability and Flexibility
- Effective Communication
- Decision-Making
- Planning and Prioritization
- Conflict Resolution
- Risk Assessment
Timeline
Administrative Services Manager I
Department of Public Social Services
02.2016 - Current
Senior Departmental Personnel Technician
Department of Public Social Services
12.2009 - 01.2016
Some College (No Degree) - Psychology
Cerritos College
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