Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Reina Torres

Reina Torres

Wittmann,AZ

Summary

Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.

Overview

5
5
years of professional experience

Work History

Patient Access and Authorization Specialist

Wickenburg Hospital
07.2024 - Current
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
  • Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Front desk

Simon med
09.2021 - 04.2022
  • Checked patients in, Scheduled appointments, Verification of insurance, Solving problems and answering questions

Quality Control Inspector

Iris USA
08.2021 - 08.2021
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Dinning Server

Sierra Winds
08.2019 - 08.2020
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.

Call Center Scheduler

Simon Med Imaging
08.2020 - 08.2021
  • Reduced employee turnover through implementing fair and transparent scheduling practices.
  • Evaluated workforce management software solutions, selecting the most cost-effective option for optimal results.
  • Optimized staff utilization by analyzing call volume patterns and adjusting schedules accordingly.
  • Ensured compliance with labor laws by diligently tracking employee hours, breaks, and overtime requests.
  • Adhered strictly to established protocols while working under pressure in a fast-paced call center environment.

Education

High School Diploma -

Dysart High School
El Mirage, AZ
2020

Skills

  • Claims Management
  • Medical terminology expertise
  • Insurance Verification
  • Medical coding knowledge
  • Appointment Scheduling
  • Documentation and paperwork
  • Microsoft Office
  • Effective communication skills
  • Policy Interpretation
  • Data Entry
  • Telephone Etiquette

Languages

Spanish
Native or Bilingual

Timeline

Patient Access and Authorization Specialist

Wickenburg Hospital
07.2024 - Current

Front desk

Simon med
09.2021 - 04.2022

Quality Control Inspector

Iris USA
08.2021 - 08.2021

Call Center Scheduler

Simon Med Imaging
08.2020 - 08.2021

Dinning Server

Sierra Winds
08.2019 - 08.2020

High School Diploma -

Dysart High School

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Reina Torres