Summary
Overview
Work History
Education
Skills
Timeline
Generic

REINA TORRES BOOKER

Denver,CO

Summary

Successful Human Resource candidate with strong multitasking and communication skills. A dedicated professional with a solid background in talent acquisition, managing full recruitment life cycle, employee relations and performance management. Adept at utilizing data and analytics to push HR initiatives. Strong organizational skills and committed to adhering to relevant laws and regulations.


Overview

17
17
years of professional experience

Work History

Talent Acquisition Specialist

Metro Water Recovery
05.2022 - Current
  • Achieve staffing objectives by sourcing, recruiting, and evaluating job candidates; shepherding the interview and selection process; and providing direction and counsel to hiring teams on staffing strategies
  • Calibrate job qualifications, job descriptions and screening criteria to align expectations and selection criteria
  • Partner with hiring teams and interview panels to establish and ensure clear expectations of hiring process, timeline, and roles
  • Successfully source and attract a viable pool of qualified candidates by conducting research on and outreach to professional organizations/associations, community services, colleges, employment agencies, recruiters, and job sites, attending job fairs, coordinating staffing events and making presentations
  • Collaborate and partner with hiring managers in the development and implementation of interview processes, questions, and materials
  • Actively participate as a member of the interview panel throughout the interview process
  • Provide subject matter expertise in areas of employment laws/regulations, defensible selections, pre-employment screening and issues related to diversity, equity, and inclusion
  • Build and reinforce a positive employment brand, crafting and fine-tuning a consistent brand message; recommending new policies and practices to support the message; monitoring job offers and compensation practices; and emphasizing benefits and perks
  • Build and maintain rapport with applicants sufficient to ensure an open dialog, to establish a candidate pipeline, and to successfully convert selected candidates to new hires
  • Develop and conduct training related to recruiting and selection practices, issues, and policies
  • Maintain up to date knowledge of federal and state employment law and compliance requirements
  • Maintain compliance with all pre-employment contingencies, processes, and documentation
  • Oversee and maintain recruitment records, including interview notes, related paperwork, offer details, and pre-employment records
  • Coordinate with compensation to develop viable offers, obtain requisite approvals, extend, and negotiate offers and nurture the candidate from acceptance through onboarding
  • Generate official internal documents such as offer letters, appointment letters, salary slips, and warning letters
  • Conduct exit interviews and recommend corrective action if necessary
  • Provide personnel policy and procedure guidance to employees and management
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
  • Create and distribute internal communications regarding status changes, benefits, or company policies.

Customer Experience Specialist

Comcast
08.2019 - 05.2022
  • Diagnose customer issues through the process of elimination by asking probing questions
  • Determines the appropriate solution based on diagnosis and executes the most logical fix by providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience
  • Troubleshoots customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration)
  • Troubleshoots customer email issues such as delivery problems, client configuration, and DNS problems
  • Activation, configuration, and use of Web space service
  • Providing, verifying, and/or modifying network settings (TCP/IP)
  • Resets and/or re-provisions customer modem
  • Obtains, provisions, adds, or deletes multiple IP addresses
  • Notifies the appropriate parties and advises the customer accordingly
  • Checks for outages by reviewing outage page for known problems and/or checks router
  • Identifies customer LAN issues
  • Documents details of customer interaction by opening ticket in the trouble ticketing system and recording appropriate information in CSG database
  • Assigns ticket to local market to dispatch service call or assigns to TSR2 for advanced troubleshooting
  • Identifies areas for improvement of process and procedure and provides feedback to supervisors
  • Ability to work overtime and perform other duties as assigned.

Client Relationship Manager/Human Resource Recruiter

Volt Consulting Group
02.2015 - 08.2019
  • Responsible for managing an outsourced business process focused on extensive collaboration, training, and consultation with client technical owner, suppliers, and other functional managers
  • Educates all assigned managers on MSP/VMS tools including IQNavigator, Console and People Fluent
  • Works with client and suppliers to resolve billing issues
  • Provide answers to worker inquiries on benefits, policies, and procedures
  • Ensures project documentation is updated, archived, and can be retrieved for audit, review, and legal purposes
  • Implements and maintains client’s policies and procedures
  • Manages supplier performance and provides coaching/direction to suppliers and consultants as needed
  • Coordinate and conduct program compliance audits
  • Responsible for identifying and developing relationships with Program Managers, engaging managers and suppliers to fill job requisitions for technical, non-technical and HR temporary contract resources
  • Decrease direct sourcing, increase utilization of my program, and continually improve customer satisfaction
  • Oversight of all aspects of human capital sourcing
  • Trained SMEs to work across multiple programs and software and works with assigned business units to develop them to their fullest potential
  • Acts as secondary point of contact for temporary contract resource requests and placements for hiring managers and suppliers
  • Develop a completed profile on each user and expands existing business through a combination of telephone and in person calls to high volume users and existing users with greater potential for increased business
  • Educates all assigned managers on the MSP process and negotiates bill rates, client rates, pay rates and benefits as necessary to present the manager with the most qualified candidate at the best rates
  • Solicits feedback on presented resumes from managers and disseminates that feedback as necessary to suppliers
  • Effectively communicate with suppliers in the expedition of orders for temporary contract resources
  • Work with hiring managers and suppliers to resolve all billing issues related to time sheets, expenses, vouchers, fallout reporting and other billing inquiries
  • Conduct and participate in weekly supplier calls
  • Prepare and deliver weekly/monthly reporting as requested by the customer
  • Ensure fiscal and ethical standards are met to assist in creating and facilitating presentations of any type
  • Provide training to new operation hires, Program Managers and Relationship Managers as needed
  • Coordinating and conducting program compliance audits
  • Create Job Postings and approve
  • Review all job postings for accuracy, calculate rates and budget and submit
  • Works to exceed SLA’s by ensuring timely quality focused customer service
  • Travel between work locations as required.

Human Resource Recruiter

Ultimate Staffing /DirecTV
08.2012 - 02.2015
  • Establishes recruiting requirements by studying organization plans and objectives; meet with site managers to discuss needs
  • Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; maintaining rapport
  • Determines applicant requirements by studying job description and job qualifications
  • Attracts applicants by placing job advertisements, contacting recruiters, using newsgroups and job sites
  • Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references’ comparing qualifications to job requirements
  • Arranges management interviews by coordinating schedules
  • Evaluates applicants by discussing job requirements and applicant qualifications with managers, interviewing applicants on consistent set of qualifications
  • Improves organization attractiveness by participating in educational opportunities, reading professional publications, monitoring job offers and compensation practices, emphasizing benefits and perks
  • Accomplishes human resources and organization mission by completing related results as needed.

Human Resource Administrator (Internal)

Robert Half International, Inc.
03.2007 - 07.2011
  • Administrative support to C-Level executives to facilitate all aspects of HR for the Executive Staff
  • Selected and directed implementation of new office and PC network technology and coordinated installation
  • Prepare and processes all correspondence for Executive staff, VP of Major Accounts and RVP: expense reports, invoices for payments, daily, weekly, and monthly sales reports, calendars, salaries, payroll taxes and fringe allowances
  • Assists in hiring process by coordinating job posting on Web site, reviewing resumes, performing telephone interviews and reference checks
  • Oversee all regulatory requirements both State and Federal
  • Served as key facilitator between legal counsel and RVP regarding pending background investigation reports, drug screenings, license credentials, education verifications for candidates
  • Troubleshoots telephone and voice mail system; handles minor repairs and coordinates repairs with technicians when required
  • Provides training for new and current employees on communication systems, including telephone and voicemail.

Education

Bachelor of Arts: Business, Human Resource Management - Human Resources

University of Arizona Global Campus
09.2025

Skills

  • Applicant Tracking Systems
  • Data-driven decision-making
  • Onboarding Processes
  • Candidate Sourcing
  • Salary and benefits negotiations
  • Job Posting Optimization
  • Talent management
  • Recruitment planning
  • Recruitment and hiring
  • Human Resources Support
  • Pre-Employment Screening

Timeline

Talent Acquisition Specialist

Metro Water Recovery
05.2022 - Current

Customer Experience Specialist

Comcast
08.2019 - 05.2022

Client Relationship Manager/Human Resource Recruiter

Volt Consulting Group
02.2015 - 08.2019

Human Resource Recruiter

Ultimate Staffing /DirecTV
08.2012 - 02.2015

Human Resource Administrator (Internal)

Robert Half International, Inc.
03.2007 - 07.2011

Bachelor of Arts: Business, Human Resource Management - Human Resources

University of Arizona Global Campus

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