Reina Uribe

• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained organized filing system for documents, ensuring easy retrieval and compliance with policies.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.

•Greeting and helping customers that come in for sales

•Answering and transferring calls persistently

•Answering customers questions

•Checking license plates and organizing them

•Taking messages and distributing them to the correct department

•Checking supplies and ordering it

•Ordering business cards for employees

•Distributing mail to departments

•Help making monthly work schedule

•Ordering supplies

• Kept track of store inventory to make the monthly budget efficient.
• Performed monthly Store Compliance Audits and collaborated with management.
• Maintained a monthly Alarm Test to be sure all alarms and fire alarms are working properly.
• Coordinate Active Shooter/ Threat Drills quarterly ensure compliance and execution.
• Updated Employee Safety Boards monthly to make sure all employees are up to date with monthly safety topics.
• Maintained and updated Store Technology for quick and easy checkout and product search lookup.
• Assist customers' concerns swiftly and effectively, by making sure customers' remedy was to satisfaction.
• Monitor daily sales performance to make sure goals were met weekly/monthly.
• Develops positive, collaborative relationships with Banana Republic stores and Banana Republic customers.
• Ensure employees were placed accordingly to maximize store profits.
• Offer professional development by cross training team to improve employee development.
• Assisted in inventory counts twice a year to precisely keep inventory up to date.
• Trained new associates with sales floor etiquette and organizing inventory accurately.

• Screened candidates, conducted interviews and led new hire orientations.
• Managed team daily by considering each associate's departmental experience to execute daily goals.
• Collaborated with stores in the United States to deliver an exceptional customer experience and promote the brand.
• Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over.

• Maintained a positive attitude and extensive knowledge of product offerings, to direct customers to merchandise they are seeking.
• Closed and balanced the cash registers with 100% accuracy 5 days a week.
• Implemented an organized store display before open for business and closing.
• Trained all new associates on company procedures for checkout, returns, and inventory management.
• Restocked the sales floor and proactively participated in weekly store meetings with managers.

• Operated cash register, counted money and handled about $1000 in cash.
• Greeted customers, sold tickets and concessions and answered questions about movies.
• Restocked napkins, condiments and utensils at self service areas during slow periods.
• Open and closed stands properly by turning on or shutting down machines and warming and storing food.