REINA IWATA
Rosemead,California
Summary
Knowledgeable and dedicated customer service professional with experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Jersey Mike's Subs
05.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Operated cash registers and POS systems
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Volunteer
Alhambra Farmer's Market
09.2018 - 02.2020
- Answered customer questions regarding company products and causes
- Input money and product amounts into organizational databases for review
- Tracked organization inventories and recorded item quantities
Volunteer
Dessert Goals
11.2019 - 11.2019
- Answered customer questions regarding company products
- Tracked organization inventories and recorded item quantities
- Exerted physical effort to perform specific tasks.
Education
A.S - Nursing Candidate
Pasadena City College
Pasadena, CaliforniaHigh School Diploma - undefined
Alhambra High School
Alhambra, CaliforniaAssociate - Science
Skills
- Verbal and Written Communication
- Attention to Detail
- Staff Assistance
- Behavior Modeling
- Teamwork and Collaboration
- Cash Handling
- Food Preparation and Safety
- Work Task Prioritization
- Station Preparation
- Menu Memorization
- Cooking
- Customer Engagement
Certification
California Food Handlers Card
Timeline
Crew Member
Jersey Mike's Subs
05.2023 - Current
Volunteer
Dessert Goals
11.2019 - 11.2019
Volunteer
Alhambra Farmer's Market
09.2018 - 02.2020
A.S - Nursing Candidate
Pasadena City College
High School Diploma - undefined
Alhambra High School
Associate - Science
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