Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
References upon request
Generic

Reinaldo Diaz

Philadelphia,PA

Summary

Recent graduate with a solid foundation in HVAC. Prepared to embark on a professional journey. Strong teamwork, problem-solving, and time-management skills complement a personable and motivated demeanor. Equipped with technical proficiency in industry-standard tools, including Microsoft applications, eager to leverage these abilities to contribute to team success and drive positive outcomes. Committed to making meaningful contributions with enthusiasm and dedication.

Overview

4
4
years of professional experience

Work History

Home Depot Cashier

The Home Depot
08.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Increased sales of promotional items by informing customers about current offers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Houseman

The Radnor Hotel
08.2022 - 07.2023
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
  • Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
  • Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
  • Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
  • Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
  • Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
  • Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
  • Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Participated in ongoing training sessions provided by the hotel to stay updated on industry best practices and enhance overall performance levels.
  • Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
  • Rotated mattresses regularly to prevent sagging and promote guest comfort.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Sorted, laundered and put away various laundry items.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished fixtures to achieve professional shine and appearance.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Returned emptied garbage receptacles to proper locations.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Washed and put away kitchen dishes, utensils and glassware.

Instructor

Norris Square Neighborhood Project
12.2021 - 08.2022
  • I helped around the entire program from helping with kids to cleaning.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Increased student participation via engaging lectures and assignments.
  • Optimized learning plans based on student performance and feedback.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
  • Fostered positive learning environment, encouraging students to express their ideas and questions freely.
  • Encouraged student-led initiatives and clubs, promoting leadership skills and extracurricular engagement.
  • Enhanced student critical thinking skills through problem-based learning activities.
  • Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
  • Collaborated with interdisciplinary teams to create more cohesive and integrated curriculum.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Stocker/Cashier

Walgreens
11.2021 - 05.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Transported merchandise pallets to move in warehouse.
  • Picked and packed order items.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Safely and securely loaded items to prevent damage during transport.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Warehouse Worker

IK Marketplace Inc.
08.2021 - 11.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Cashier/Stocker

Rite Aid
03.2021 - 09.2021
  • Rite Aid
  • H.S Grades 11, 12
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Enhanced shopping experience, provided product information and location assistance.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Stocked designated items on shelves, end caps and displays.
  • Greeted store customers and discussed needs.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Recorded daily activities for inventory control.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • 30 Hrs/Week

Education

High school diploma - Social Studies, Math, English language arts, and Science

Community Academy Of Philadelphia
Philadelphia, PA
06-2022

Licenses & Certifications - HVAC

Energy Coordinating Agency
Philadelphia, PA
06.2025

Skills

  • Order Picker
  • Order picking
  • Cash handling
  • Classroom Management
  • Merchandising
  • Driving
  • Cleaning
  • Mechanically inclined (2 years)
  • Shipping & receiving
  • Commercial cleaning
  • Packaging
  • Teaching
  • Pallet Jack
  • Warehouse Experience
  • Stocking
  • Cashiering
  • Public Speaking
  • Tutoring
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Payment processing
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control
  • Decision making aptitude
  • Returns processing
  • Point of sale proficiency
  • Records maintenance
  • Reports and documents
  • Fraud prevention awareness
  • Loss prevention
  • Identification checks
  • Loyalty program promotion
  • Proficient in Microsoft
  • Regulatory compliance
  • Clear communication
  • Empathy and patience
  • Complaint resolution
  • Basic math
  • Credit card processing
  • Problem-solving
  • Honest and dependable

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English - Expert
Spanish - Intermediate

Timeline

Home Depot Cashier

The Home Depot
08.2024 - 01.2025

Houseman

The Radnor Hotel
08.2022 - 07.2023

Instructor

Norris Square Neighborhood Project
12.2021 - 08.2022

Stocker/Cashier

Walgreens
11.2021 - 05.2022

Warehouse Worker

IK Marketplace Inc.
08.2021 - 11.2021

Cashier/Stocker

Rite Aid
03.2021 - 09.2021

High school diploma - Social Studies, Math, English language arts, and Science

Community Academy Of Philadelphia

Licenses & Certifications - HVAC

Energy Coordinating Agency

References upon request

I will provide references upon request.

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