Reinaldo El Hassan
Management, Automotive, Airport & Industrial Technician
Elizabeth,N.J.
Summary
Certified Automotive Technician / Industrial Mechanic / Shop Mangment Certified Automotive Technician / Industrial Mechanic / Shop Management SUMMARY Twenty Two years experience as an Automotive Technician, specializing in all makes and model automotive maintenance and repair. Demonstrated ability to lead teams of service technicians to perform high quality repairs and maintain excellent customer satisfaction rates. Recognized for new employee training programs and mentoring skills. More than 10 years experience in management in the automotive industry. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Chief of Operations / Upper Management
Over 10 years of upper management skills with with a positive attitude and outlook. Very loyal and determined team player to get the day to day operations completed effectively and efficiently.
- Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work History
Chief Operating Officer
Cherryco LLC.
Cherry Hill, NJ
01.2019 - Current
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed quarterly business plans to evaluate cost projections.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
Supervisor /Technician
Oxford Airport Technical Services
Newark, NJ
09.2015 - 12.2019
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Installed new locks, door handles, and door closers.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Operated varied hand and power tools to complete repairs.
- Inspected and maintained equipment to keep items in top working condition.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Performed preventive maintenance and repairs on various types of equipment.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained database systems to track and analyze operational data.
Automotive Technician
Quality Auto
Roselle Park, NJ
01.2014 - 08.2015
- I am a strong B technician with full automotive service background
- My duties daily duties are performing basic as well as complex automotive repairs including fabrication, add-on service recommendations
- I am very professional and detailed with my customers and my work and I am a fast learner and uphold a positive and professional composure.
Chief Operations Officer
Marsh & Fried Holdings
New York, NY
03.2009 - 10.2014
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Monitored internal controls to protect client facilities and assets.
- Deliver strategic and practical advice for security operations at client locations.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
Manager of Operations
Apple Tire
Rahway, NJ
01.2009 - 01.2011
- Managed a crew of 3 service technicians, providing repair and maintenance services for all automotive models
- Hired, scheduled, evaluated, and terminated personnel as necessary
- Oversaw all repairs, performing the most complex repairs personally
- Motivated technicians to high levels of professionalism and expertise through rewards and recognition
- Researched latest tools and techniques to identify and implement time-saving improvements
- Institutionalized personal customer satisfaction surveys and used data to reward achievers and explore opportunities for higher quality service
- Maintained a customer comeback rate of 0% no repeat visits for the same mechanical problem during entire tenure.
Frontline Industries, Frontline Industries
Irvington, NJ
01.2007 - 01.2009
- Certified centrifugal pump and generator and motor technician and installer
- Served as shop mechanic for centrifugul pump prep work as well as dis-assembly and rebuilds of centrifugal pumps, electric motors, generators, HVAC fans and motors, water pipes and valves, sewage and sump repairs
- Monitored and worked on removal and installation and alignment of pumps to motor along with instal and removal of centrifugal pump work, advising technicians on diagnostic techniques and test routines
- Attended various classes and safety procedures in this field and always opted for courses offered at the factory
- Implemented computerized diagnostic tools to verify initial problem determination
- Trained service writers on updated repair procedures and new component systems.
- Evaluated junior service technicians to recommend further training courses
- Met with customers to determine expectations and followed up to measure satisfaction levels.
Education
01.1987 - 01.1991
General Coarse of Study. Extra curricular coarse was business and management, metal shop and wood shop.
BBA - September 1992 To May 1994
09.1991 - 05.1993
Automotive Technician, Shop Management & Parts - Automotive Repair & Management
05.1993 - 05.1995
- Received Automotive Technician / Shop Management
Skills
Shop ManagementCustomer SatisfactionTechnical ExpertiseTransmissionsEnginesBrakesSuspensionAlignmentEmissionsElectrical SystemsAir-conditioningCoolingCentrifugal PumpsHVACSump pumpsElectric MotorsPipesSafetyTrouble Diagnosis
Safety Equipment
Written/Verbal Communication
Production Scheduling
Mechanical Knowledge
Inventory oversight
Extensive Organizational Skills
Team Training
Equipment calibration
Troubleshooting
Repair services
Performance improvement
Environmental compliance
Policies and procedures
Strategic planning
Schedule optimization
Verbal and written communication
Business administration
Sales and marketing
Financial Management
Business planning
Operations management
Improvement initiatives
Job inspections
Coaching and mentoring
Effective leader
Sales expertise
Recruitment
Timeline
Chief Operating Officer - Cherryco LLC.
01.2019 - Current
Supervisor /Technician - Oxford Airport Technical Services
09.2015 - 12.2019
Automotive Technician - Quality Auto
01.2014 - 08.2015
Chief Operations Officer - Marsh & Fried Holdings
03.2009 - 10.2014
Manager of Operations - Apple Tire
01.2009 - 01.2011
- Frontline Industries, Frontline Industries
01.2007 - 01.2009
Lincoln Technical Institute - Automotive Technician, Shop Management & Parts, Automotive Repair & Management
05.1993 - 05.1995
Sawyer School Of Business - BBA, September 1992 To May 1994
09.1991 - 05.1993
Hillside High School - ,
01.1987 - 01.1991