Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Reinaldo Llanes Sanchez

Naples,FL

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

TD Bank
Naples, FL
11.2021 - Current
  • Manages the day-to-day service, sales, and operational objectives in a Store location.
  • Build and maintain relationships with customers, addressing their needs, and resolving any issues or complaints.
  • Monitored daily operations of the branch, including staff management, customer service and security protocols.
  • Conducted regular meetings with employees to discuss performance goals and objectives.
  • Provided training to new hires on banking processes and procedures.
  • Reviewed loan documents for accuracy prior to approval or denial decisions.
  • Maintained communication with other departments regarding changes in policies or procedures.
  • Coordinated marketing campaigns targeting potential clients from local businesses.
  • Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
  • Delivered associate performance evaluations to determine merit increases and bonus amounts.
  • Explained benefits of various investment options to help customers fulfill personal investment goals.
  • Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.

Lead Technician

Hotwire Communications
NAPLES, FL
08.2018 - 11.2021
  • Tested and evaluated network systems to eliminate problems and make improvements.
  • Installed various operating systems on computers for use in the network environment.
  • Assisted with the design of local area networks as well as wide area networks.
  • Provided technical support to users experiencing difficulties with their computer systems or networks.
  • Set up and installed network cabling infrastructure.
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Installed and tested coaxial cable, fiber optic cables, and other related equipment.
  • Ensured that all installations met industry standards for safety and quality assurance.
  • Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person.
  • Trained junior technicians on best practices for installing cabling systems according to industry standards.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.

Support Manager

Walamart
Naples, FL
03.2016 - 08.2018
  • Coordinated with external vendors to resolve complex technical problems.
  • Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
  • Trained new employees on company policies and procedures related to customer service.
  • Assisted in the development of long-term strategies for improving customer service processes.
  • Analyzed customer feedback surveys and reported results to senior management staff.
  • Evaluated employee performance against established objectives and standards.
  • Managed daily operations of the customer service department, including staffing schedules and resource allocation.
  • Identified opportunities for process improvements within the department.
  • Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
  • Handled escalated calls from customers requiring additional assistance or specialized knowledge.
  • Led weekly team meetings to communicate business updates and review team performance.

Education

Bachelor of Science - Mathematics And Computer Science

CUJAE
Cuba
09-2015

Skills

  • Loss Prevention
  • Customer Relations
  • Store Organization
  • Business Development
  • Operations Oversight
  • Records Management
  • Assignment Delegation
  • Cash auditing
  • Team Building and Leadership
  • Staff Supervision
  • Transaction Processing
  • Customer Service Management
  • Employee Scheduling
  • Shift Scheduling
  • Records Maintenance
  • Operations
  • Mentoring and Coaching
  • Budgeting and cost control
  • Microsoft Office Suite
  • Problem-Solving
  • Hiring and Training
  • Store Opening and Closing
  • Employee Coaching
  • Relationship building and management
  • Product Promotion
  • Adaptability

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Assistant Store Manager

TD Bank
11.2021 - Current

Lead Technician

Hotwire Communications
08.2018 - 11.2021

Support Manager

Walamart
03.2016 - 08.2018

Bachelor of Science - Mathematics And Computer Science

CUJAE

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Reinaldo Llanes Sanchez