REINALDO LOPEZ

Operations Manager/ Shop Manager

Innerspace Custom Interiors (Closed)

08.1996 - 05.2023

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed systems and procedures to improve operational quality and team efficiency.
Analyzed and reported on key performance metrics to General Manager and Ownership.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Directed initiatives to improve work environment, company culture or overall business strategy.
Increased profit by streamlining operations.
Introduced new methods, practices, and systems to reduce turnaround time.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Devised processes to boost long-term business success and increase profit levels.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored inventory daily.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Almost thirty years of Forklift driving experience.
Programmed,operated, trained and maintained a SCM beam saw,Mayer Beam saw with automatic side loader, a huge 24 foot long Busselato CNC router machine, the Biesse Selco SK 4 twin pusher beam saw with panel retrieval system (WinStore) and the Biesse Akron 1400 with an air force system. Software used for some of this equipment was Ardis,BlueCell and Genesis.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Improved safety procedures to create safe working conditions for workers.
Evaluated employee performance and conveyed constructive feedback to improve skills.