Reinaldo Martinez
Cambridge,MD
Summary
Driven professional with extensive experience in pest control and retail management, notably with Rentokil PCI Pest Control Service. Excelled in enhancing client service through efficient inspections and marketing, while fostering team growth and safety compliance. Skilled in pest removal and bilingual communication, achieving high customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Termite Technician
Rentokil PCI Pest Control Service
2021.11 - Current
- Ensured timely completion of inspection tasks for enhanced client service and smooth operations.
- Assisted in developing marketing materials highlighting the importance of regular termite inspections for property owners.
- Supported regulatory compliance efforts by adhering to company policies, local laws, and safety guidelines during inspections.
- Streamlined inspection processes through the use of advanced technology and equipment, improving overall efficiency.
- Fostered a safe working environment by consistently adhering to company safety protocols during inspections.
- Assisted colleagues in addressing complex cases through expert advice and collaborative problem-solving techniques.
- Educated clients on preventative measures, contributing to long-term customer relationships and increased referrals.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Adhered to most stringent safety procedures when applying chemicals.
- Drove to customer residences and places of business to inspect for pests.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
Store Manager
Auto Zone Auto Parts
2019.09 - 2021.11
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Supervisor of Operations
Shoreline Vinyl Systems
2014.11 - 2019.11
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Art
Easton High School
Easton05.2001
Skills
Safety precautions and procedures
Team mentoring
Pest inspections
Non-lethal trapping
Valid [State] driver's license
Pest removal
Property Inspection
Chemical application experience
Future pest prevention
Dependable and reliable
Chemical storage
Safety protocols
Service vehicle maintenance
Bed bug treatments
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Termite Technician
Rentokil PCI Pest Control Service
2021.11 - Current
Store Manager
Auto Zone Auto Parts
2019.09 - 2021.11
Supervisor of Operations
Shoreline Vinyl Systems
2014.11 - 2019.11
Art
Easton High School
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