Reinaldo Ortiz
Asheville,NC
Summary
Energetic Field Service Engineer with 25-year background performing laboratory equipment repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support. Seasoned Field Service Engineer with 25 years of experience in design, installation and maintenance of laboratory systems. Offering expertise in Hematology, Chemistry, Coagulation, Urine and Immunology machines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Field Service Engineer
Diamond Diagnostics
01.2021 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex laboratoty equipment to repair or replace worn or malfunctioning components.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Identified [Type] problems and potential risks, coordinating appropriate corrective action.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Repaired and calibrated systems and equipment post-installation.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Scheduled service calls according to customer location and urgency of need.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Checked safety practices and integrity of PPE.
- Monitored work performance and quality to maintain standards.
- Updated and maintained assigned machines per manufacturer specifications.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Applied systems analysis techniques to assess and resolve complex [Type] issues for clients and end users.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
- Wrote and revised maintenance procedures.
- Researched and implemented new technologies and equipment.
Sales Manager
LabTech Solution
01.2014 - 12.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Executive
Clinical Diagnostics Of Puerto Rico
01.2012 - 12.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Field Service Engineer
Bionuclear Of Puerto Rico
01.2007 - 12.2011
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Repaired and calibrated systems and equipment post-installation.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Scheduled service calls according to customer location and urgency of need.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Updated and maintained assigned machines per manufacturer specifications.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Wrote and revised maintenance procedures.
- Researched and implemented new technologies and equipment.
Technical Group Leader
Baxter
01.1998 - 12.2007
- Created innovative solutions to meet changing market demands and future growth plans.
- Developed new network hardware with advanced features and improved performance.
- Implemented process improvements to smooth development cycle and increase collaboration.
- Designed robust improvements to manufactuting equipments by applying technical knowledge and incorporating changes from senior staff.
- Worked closely with management teams to plan, develop and execute technical strategies to maximize production.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Chemistry
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR05.2010
Bachelor of Science - Electronics Technology
University of Puerto Rico
San Juan, PR05.1995
Associate of Science - Mechanical Engineering
University of Puerto Rico - Carolina
Carolina, PR05.1993
Skills
- Onsite Support
- Components Assembly
- Corporate Procedures
- Training Junior Team Members
- Equipment Reassembly
- Systems Analysis
- Technical Support
- Design Modification
- Equipment Installation and Repair
- Team Direction
- Network Installation
- Corrective Actions
- Telephone Support
- Equipment Knowledge
- Engineering Operational Functions
- Equipment Testing
- Performance Testing
- Course Development
- Troubleshooting and Repair
- Customer Service
- Scheduled Maintenance
Additional Information
Sales training in Ireland, at the Head Quarter of Randox. Sales training in India, for Randox.
Technical training for service in Chicago for Sysmex.
Service training with Tosho in Ohio.
Service training with Sysmex in Fort Lauderdale.
Service training with Olympus chemistry analyzers in Mexico.
Online training with Sysmex and Randox.
Timeline
Field Service Engineer
Diamond Diagnostics
01.2021 - Current
Sales Manager
LabTech Solution
01.2014 - 12.2020
Sales Executive
Clinical Diagnostics Of Puerto Rico
01.2012 - 12.2014
Field Service Engineer
Bionuclear Of Puerto Rico
01.2007 - 12.2011
Technical Group Leader
Baxter
01.1998 - 12.2007
Bachelor of Science - Chemistry
Inter American University of Puerto Rico Metropolitan Campus
Bachelor of Science - Electronics Technology
University of Puerto Rico
Associate of Science - Mechanical Engineering
University of Puerto Rico - Carolina
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