Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Reinaldo Sandoval

Spring Hill,FL

Summary

Technology-inclined professional with nearly two decades of experience. Proficient at implementing and managing diverse IT initiatives for streamlined operations and enhanced productivity. Demonstrates a robust aptitude for troubleshooting and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Committed to continuous learning and staying updated on emerging technologies for sustainable growth. Innovative thinker dedicated to delivering excellence in all IT endeavors.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Security Analyst

WPP Group
01.2021 - 02.2023
  • Conducted security audits to identify vulnerabilities across 2000+ computers
  • Implemented and executed a global cross-platform encryption initiative, leveraging BitLocker and FileVault, to fortify workstation security and protect sensitive data; reduced potential security breaches by 70% and ensured compliance with industry regulations
  • Monitored virus reports from Sophos endpoint and Microsoft Defender, utilizing data-driven analysis to make informed decisions about updating virus protection on client systems, ensuring security against cyber threats
  • Strengthened Ogilvy Security posture by deploying the Bitsite platform
  • Developed and maintained incident response protocols to mitigate damage and liability during security breaches including Log4j vulnerability
  • Directed the implementation and thorough testing of disaster recovery and business continuity plans, enabling seamless recovery and minimal downtime during a major system outage; ensured uninterrupted operations.
  • Orchestrated risk assessment process, evaluating current security protocols and identifying areas of improvement.

Help Desk Lead

Ogilvy & Mather
01.2012 - 01.2021
  • Supervision of operations within the IT department, which involves overseeing performance and conducting analyses
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Ensure servers are on the latest security patch to prevent unauthorized access
  • Correctly decommission and remove infrastructure from the organization's environment
  • Configure and install various network devices and services (e.g., routers, switches, firewalls,VPN)
  • Administered and deployed virtual machines images with VMware and Hyper-V.
  • Manage Citrix physical and virtual SaaS environment with multiple OS's, includes provisioning, monitoring, governance, and upgrades.
  • Used ServiceNow and Jira to track, maintain and update trouble tickets and clearly documented resolution in tickets.

Field Service Technician

Computer Services Group
01.2004 - 01.2021
  • Delivered comprehensive onsite and Field technical support to a workforce of 1000+ employees, resolving hardware and software issues with an average turnaround time of 24 hours, improving productivity, and minimizing downtime
  • Offered remote support for clients via phone, email, and chat.
  • Responded to an average of 50+ end-user support requests daily, providing patient and thorough guidance through basic troubleshooting tasks
  • Setup and configuration of workstations for new hires, guaranteeing a smooth onboarding process and minimizing downtime
  • Operate vehicles in a safely manner and use field automation systems.

Education

High School Diploma -

Skills

  • MS Office Suite /G-Suite
  • Cisco
  • ServiceNow
  • Windows/MAC OS
  • Azure/AWS
  • Sophos
  • Windows Servers
  • Networking protocols
  • SSO/SAML
  • OKTA
  • VPN
  • Citrix
  • Active Directory
  • TeamViewer
  • ZOOM
  • MS RDP

Certification

  • OKTA Certification
  • Google Technical Support Fundamentals
  • Google Foundations of Project Management
  • Google Cybersecurity

Timeline

Security Analyst

WPP Group
01.2021 - 02.2023

Help Desk Lead

Ogilvy & Mather
01.2012 - 01.2021

Field Service Technician

Computer Services Group
01.2004 - 01.2021

High School Diploma -

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Reinaldo Sandoval