Reine Valentin

• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Met or exceeded production goals and objectives by following strict procedures.
• Evaluated team performance and provided feedback on areas requiring improvement.

• Developed standard operating procedures for team to follow and maintained records of activities.
• Determined staffing needs, developing schedules to staff all shifts.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Oversaw purchase orders and data entry regarding shipped and received shipments.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Evaluated team performance and provided feedback on areas requiring improvement.
• Scheduled shifts and shift changes to accommodate workload and customer needs.
• Developed and implemented strategies to improve team productivity and efficiency.
• Assigned tasks to team members to complete within designated time frames.
• Monitored progress of tasks to provide feedback for improvement.
• Led and supervised inventory team, conducting training and setting appropriate schedules.
• Monitored production levels and implemented measures to increase output.
• Enforced team adherence to safety regulations and protocols.
• Resolved conflicts between team members and addressed complaints or grievances.
• Managed 3 inventory control software system to provide inventory level updates and reordering notices.
• Trained new team members on proper and safe use of tools and equipment.
• Collaborated with over 5 clients to establish inventory valuation systems and accurately track and monitor goods.
• Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
• Monitored completeness, accuracy and compliance during inventory transactions.
• Created and established check-in, stock-picking and shipping procedures.
• Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
• Monitored customer return shipments and communicated damages to manufacturer.
• Supervised team of helpers, laborers and material movers to efficiently complete tasks.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Supervised 4 inventory control personnel to support correct goods management and achievement of performance goals.
• Met or exceeded production goals and objectives by following strict procedures.
• Maintained accurate records of team attendance and documented disciplinary actions.
• Handled day-to-day shipping and receiving overseeing more than 50 packages per day.

• Created customer support strategies to increase customer retention.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Identified customer service trends to provide recommendations for process and procedural improvements.
• Interceded between employees during arguments and diffused tense situations.
• Created, prepared, and delivered reports to various departments.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Researched and corrected customer concerns to promote company loyalty.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Coached employees through day-to-day work and complex problems.
• Led regular customer service meetings to review progress identify challenges and provide feedback.
• Implemented feedback system for customers to provide comments and suggestions to improve service.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Kept high average of performance evaluations.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Monitored front areas so that questions could be promptly addressed.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Implemented project management techniques to overcome obstacles and increase team productivity.

• Operated de-icing equipment such as truck-mounted cranes and sprayers.
• Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
• De-greased aircraft exteriors using approved cleaning solvents and equipment.
• Troubleshot and diagnosed malfunctions to eliminate problems quickly.
• Compiled and summarized reports for analysis through use of computer programs and peripheral equipment.
• Mixed and tested cleaning compounds and solutions for compliance with recommended compositions.
• Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
• Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
• Handled very high quality items to ensure the safety and protection of it.
• Towed aircraft to gates and hangars using tractors and other vehicles.
• Maintained accurate documentation of performed work and completed tasks.
• Excellent communication skills, both verbal and written.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proven ability to develop and implement creative solutions to complex problems.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Gained extensive knowledge in data entry, analysis and reporting.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved accounting, service and delivery concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Maintained up-to-date knowledge of product and service changes.
• Increased efficiency and team productivity by promoting operational best practices.

• Planned, directed, and analyzed the operations of a warehouse and storage program involved in the receipt, inspection, custody, inventory, issue, maintenance while in storage, and shipment of material, equipment, and general supplies.

• Was Responsible for development and implementation of operating procedures, methods, and technical procedures to accomplish the supply management mission.

• Was Responsible for the distribution operations and the HAZMAT Section.

• Planned receipts, storage, issue, and shipment of all types of ammunition and explosives to include chemical defense equipment.

• Overseen the quality of work of employees. Assigns work and reviews the quality and timeliness of that work, accepting, amending, or rejecting finished products.

• Developed SOPs for use within the warehouse and storage areas.

• Prepared the total cost report for re-warehousing activities, tonnage handled, man-hours, equipment, and material costs.

• Validated warehouse data structure and accuracy.
• Selected methods and criteria for warehouse data evaluation procedures.
• Tested software applications and systems to identify enhancement opportunities.
• Performed systems and data analysis using variety of computer languages and procedures.
• Developed and modified programs to meet customer requirements.
• Documented data warehouse architecture to guarantee capacity met current and forecasted needs.