Reinee McClintic
Texas City
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at M&M Cleaning. Recognized for enhancing team productivity and maintaining zero safety complaints. Adept at problem-solving and time management, I excel in fostering client relationships and implementing efficient operational strategies. Committed to delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Residential Cleaning Specialists
M&M Cleaning
01.2025 - 08.2025
- Handled equipment, chemicals, and materials properly and with caution.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Safeguarded company assets with proper use, storage, and maintenance of cleaning tools and equipment.
- Boosted team productivity by assisting coworkers with their assigned tasks when needed.
- Supported facility maintenance efforts through proactive identification and reporting of potential issues or damages.
- Assisted management in developing new strategies for improved efficiency in overall operations.
- Educated peers on best practices regarding safe and effective cleaning techniques, fostering a culture of continuous improvement.
Customer Sales and Service Expert
Texas Roadhouse Restaurant
09.2024 - 01.2025
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
Optician
Cr Eye Clinic
06.2024 - 08.2024
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Business Management/Lead Sales Associate
Ottawa Tribe of Oklahoma
07.2021 - 06.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
Education
No Degree - Business Administration And Management
Oklahoma State University
Stillwater, OK12-2024
High School Diploma -
Miami High School
Miami, OK05-2024
Skills
- Strong work ethic
- Reliability and punctuality
- Professional appearance
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
Timeline
Residential Cleaning Specialists
M&M Cleaning
01.2025 - 08.2025
Customer Sales and Service Expert
Texas Roadhouse Restaurant
09.2024 - 01.2025
Optician
Cr Eye Clinic
06.2024 - 08.2024
Business Management/Lead Sales Associate
Ottawa Tribe of Oklahoma
07.2021 - 06.2024
No Degree - Business Administration And Management
Oklahoma State University
High School Diploma -
Miami High School
Similar Profiles
Kyra ShepardKyra Shepard
Cleaning Manager at Rebecca's Cleaning Services / Sunshine Home Cleaning SolutionsCleaning Manager at Rebecca's Cleaning Services / Sunshine Home Cleaning Solutions
Veronica VasquezVeronica Vasquez
I have helped out in Los dos Laredo’s tuxedos at Cleaning Exec Cleaning ServicesI have helped out in Los dos Laredo’s tuxedos at Cleaning Exec Cleaning Services
Remedios HopkinsRemedios Hopkins
Cleaner at Millennium Cleaning (WA) Unit Trust trading as Airlite CleaningCleaner at Millennium Cleaning (WA) Unit Trust trading as Airlite Cleaning
RILEY HARPERRILEY HARPER
Data Capture Specialist at Western MidstreamData Capture Specialist at Western Midstream
Lauren HegmannLauren Hegmann
Digital Life/Annuity Support Specialist at American National Insurance CompanyDigital Life/Annuity Support Specialist at American National Insurance Company