Summary
Overview
Work History
Education
Skills
ACTIVITIES
Timeline
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Reine Guimgo Tsafack

Reine Guimgo Tsafack

Jersey City,ENG

Summary

Very passionate and result driven department manager looking to take on a new challenge. Throughout my time working with H&M, I have experienced stepping into different roles, taking on challenges and quickly adapting and making positive changes to drive the company's success. Focused on using training, coaching, development, best ways of working and morale-building to maximize employee engagement and overall store performance.

Overview

8
8
years of professional experience

Work History

Global Flagship Department Manager

H&M
New York, New York
05.2022 - Current
  • Working as acting store manager for the biggest selling floor at a global flagship which contributes an average 41% share of business with a budget of 11 million for 2024.
  • Directly responsible for a team of 3 department managers, 1 supervisor. Focusing on building team knowledge on operations, selling and commerciality to deliver a seamless colleague and customer experience.
  • Working closely with store manager and operations to analyze weekly/monthly store performance, tracking selling and hours forecast along with SPH.
  • Prepare weekly management schedules to ensure proper floor coverage.
  • Overseeing Loyalty at store 600. Through my vision, I developed strategies to improve our average loyalty performance by 10% in 3 month which placed store 600 #1 performers in area 14 consistently.
  • Planned and executed a successful annual inventory at store 600.
  • Leadership coach. Support Area 14 and &Other stories with training internal and external leaders.

Department Manager

H&M
Washington, DC
10.2019 - 05.2022
  • Responsible for driving sales in the ladies department in a top 5 store, which contributes to 41% of store selling, and directly responsible for ten sales associates
  • Direct and indirect customer service and tracking hourly selling results
  • Analyze weekly selling results and partnering with my visual merchandiser weekly to take necessary actions to maintain high merchandizing standards for a consistent and improved selling Takt
  • Using selling and commercial tools to maximize selling and coaching the sales team on driving selling KPIs
  • Partnering with store visual manager to plan weekly operational and commercial actions then allocating resources to complete those actions
  • Recruiting, Onboarding, Training and Developing store associate and supporting area team with training new leadership for H&M and &Other Stories
  • Tracking store selling performance weekly compared to our Budget, Plan, LLLY then partnering with store manager to take necessary actions to come in line with our SPH
  • Owning scheduling, working closely with store manager and Area controller to ensure scheduling with service and effectiveness levels while securing SPH weekly.

Department Supervisor

H&M
Silver Spring, MD
10.2018 - 10.2019
  • Direct/indirect customer service and tracking hourly selling results
  • Able to open and close the store
  • Leading operations routines at store 278, a supervisor. Assigned store full time associates with different areas of responsibility to ensure consistency.
  • Took on a destination department to own for my development and followed up with selling results as well as executed commercial actions weekly.
  • Worked closely with department managers to support with department refill routines.

Sales Associate

H&M
Hyattsville, MD
09.2016 - 10.2018
  • Provided direct and indirect customer service in the store Through, unpacking shipment, checking out guests at the register, assisting guest in the fitting and sales floor, garment care using our best practices
  • Attended a sales coach workshop and became a trainer at the store
  • As a sales coach, worked closely with my department manager on coaching the new and existing peers on our values, best practices, and our culture.

Education

Some College (No Degree) - Business Administration

Trinity Washington University
Washington, DC
01.2023

High School Diploma -

Don Bosco Cristo Rey
Takoma Park, MD
06.2017

Skills

  • Recruiting
  • Training and mentoring
  • Staff Development
  • Scheduling
  • Selling
  • Commerciality
  • Leadership
  • Planning
  • Customer service
  • Bilingual

ACTIVITIES

  • Area Pep Ambassador 2021
  • Leadership Coach

Timeline

Global Flagship Department Manager

H&M
05.2022 - Current

Department Manager

H&M
10.2019 - 05.2022

Department Supervisor

H&M
10.2018 - 10.2019

Sales Associate

H&M
09.2016 - 10.2018

Some College (No Degree) - Business Administration

Trinity Washington University

High School Diploma -

Don Bosco Cristo Rey

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Reine Guimgo Tsafack