REINELIN ROBLE

Address incoming telephone, digital, or written inquiries.

Basic administrative, clerical, operational, customer support and computational tasks.

Complex benefit questions answering for patients, resolving issues and educating patients.

Help patients with appointments, medical records, labs imaging results, and referrals to specialists.

Schedule hospital follow up appointments for patients with primary health care provider.

Verify insurance eligibility and benefits

• Communicate company policies and procedures to customers.
• Evaluate concerns and issues.
• Follow directions from Call Center Management.
• Learning details of home protection to sell customers confidently and accurately.
• Meet goals and metrics, and receive feedback, trainings.
• Scheduling callback appointments for customers to different departments.
• Troubleshoot technical issues for customers personal devices.

• Scheduling the pickup of cargo, Answering and transferring calls (up to 10 lines), Billing customers, Preparing documents for IT Validation, Printing Airway bills, ordering office/work supplies, Entering data on the weekly checkbook, Creating Fedex and UPS labels for domestic/ and international shipments. Signing in/out visitors.

• Assistant position started from January 2014 to September 2014.
• Emailing and Faxing orders to customers, Answering Phones, Entering orders, Taking orders for Sales Representative, and Sending Invoices

• Printing orders, Organizing Orders, Pulling cards, and Scanning labels.

• Answering Phones, Filing, and Faxing.