Reinere Cooper

Research and identify potential customers who could benefit from service contracts within your territory.

Discuss contract terms and pricing with clients, address their objections, and secure signed service contracts.

Cultivate and maintain strong relationships with clients to foster loyalty and promote long term customer relationships.

Act as a key point of contact for clients, promptly addressing their questions, concerns, and complaints to ensure customer satisfaction.

Meticulously manage and update customer information, interactions, and sales progress in a customer relationship management (CRM) system

Collaborate with other departments, such as inside sales, marketing, and customer service, to address client needs and ensure a smooth customer experience.

• Developed and implemented sales strategies to increase customer base and maximize profits.
• Cultivated relationships with key customers in order to build loyalty and repeat business.
• Created reports detailing sales performance metrics such as revenue generated per account or region.
• Implemented training programs designed to improve overall performance of the sales staff.
• Oversaw regional and local sales managers and staff.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

• Worked closely with community-based organization staff to assist in program needs, and provide guidance, support, and technical assistance to ensure adherence to program requirements.
• Monitored daily progress of project operations to ensure completion on time and within budget.
• Ensured compliance with all applicable federal, state, and local laws governing the industry.
• Performed regular inspections of job sites to identify any potential safety issues or hazardous conditions.
• Coordinated with HR to address personnel issues, fostering a positive work environment.
• Ensuring that youths are provided with an engaging, safe, and well-supervised work experience, and complete reports that will include feedback to support program improvements.

• Participated in negotiations with vendors regarding product purchases or contracts.
• Developed and implemented sales strategies to increase market share.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Established relationships with key clients, while maintaining existing customer base.
• Collaborated with marketing team to create promotional materials for target customers.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Conducted market research and reported on competitors.
• Analyzing customer demographics and purchasing behavior to identify target markets for new products.

• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Effectively managed deliveries for many entities in three states outside of New York, New Jersey, Pennsylvania, and Massachusetts.
• Effectively managed deliveries for many entities within all five boroughs of New York.
• Maintained ethical and proper consumer relations.
• Operated a variety of machinery and tools safely and efficiently.