Summary
Overview
Work History
Education
Skills
Timeline
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Reinerio Paul Ocupe Jr

Salem,OR

Summary

Adept at project management and customer support, I excelled at Remotask by enhancing client satisfaction and managing multiple projects with keen attention to detail. My proficiency in software tools and strong negotiation skills led to significant improvements in operational efficiency and client relations, showcasing my ability to deliver high-quality results under tight deadlines.

Overview

17
17
years of professional experience

Work History

Freelancer

Remotask
05.2017 - 12.2021
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Analyzed user feedback to gather input and identify areas required for improvement.

Front Cashier

KFC
04.2011 - 05.2012
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Approached every question or concern with calm and level-headed approach.

CSR

Pay the Penguin
04.2009 - 09.2011
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Cook

Glendale Arena
08.2008 - 12.2010
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Tire Technician

Torro Tires
05.2007 - 08.2007
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.

Cashier

Glendale High School
08.2004 - 03.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

Maricopa Community Colleges - Rio Salado Community College
Phoenix, AZ
03.2012

Skills

  • Customer Support
  • Project Management
  • Virtual Assistance
  • Proficient in [Software]

Timeline

Freelancer

Remotask
05.2017 - 12.2021

Front Cashier

KFC
04.2011 - 05.2012

CSR

Pay the Penguin
04.2009 - 09.2011

Cook

Glendale Arena
08.2008 - 12.2010

Tire Technician

Torro Tires
05.2007 - 08.2007

Cashier

Glendale High School
08.2004 - 03.2007

GED -

Maricopa Community Colleges - Rio Salado Community College

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Reinerio Paul Ocupe Jr