Reinhold "Ron" Cremer Jr
Kahului,HI
Summary
Accomplished leader with a proven track record at Urgent Care Wailea Makena, adept in operations management and fostering strong customer relationships. Skilled in leadership and team building, significantly enhancing team cohesion and efficiency. Excelled in implementing cost-saving measures and strategies to boost sales and profitability, demonstrating a results-driven approach and commitment to excellence. Customer-oriented General Manager with 20 + years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
Work History
General Manager
Urgent Care Wailea Makena
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
BEST Case Manager III
Maui Economic Opportunity
06.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Front Office Manager
Kapalua Bay Hotel
11.1999 - 09.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Created, prepared, and delivered reports to various departments.
- Implemented staff training programs, improving employee performance and team cohesion.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
Human Resources Manager
Maui Economic Opportunity
08.2022 - 06.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Worked with property union organization as needed
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Organized and led staff orientation programs and training to promote collaboration.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Operations / Front Office Manager
Hyatt Residence Club Maui
02.2016 - 08.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Created, prepared, and delivered reports to various departments.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
Assistant Director of Human Resources
Grand Wailea Resort Hotel & Spa
01.2013 - 04.2021
- Ensured compliance with federal, state, and local employment laws through regular policy reviews and updates.
- Coordinated annual performance review process, providing constructive feedback to employees and aligning team goals with organizational objectives.
- Managed the HR budget with fiscal responsibility, making cost-effective decisions while maintaining quality services for employees.
- Coordinated employee wellness programs that promoted a healthy work-life balance for all team members.
- Supported organizational change initiatives by helping managers communicate effectively with their teams and address potential resistance from employees.
- Administered employee recognition programs to boost morale and increase motivation levels among team members.
- Assisted Human Resources Director in managing and supporting development and operation of HR.
- Represented human resource at personnel-related hearings, investigations and meetings and provided information to assist legal defense for EEOC, employment claims and lawsuits.
- Coordinated compliance of EEO plan to continually audit, monitor and evaluate progress in meeting objectives.
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
- Enhanced company culture through the creation of various employee engagement initiatives and events.
- Collaborated with cross-functional departments to identify personnel needs and create strategic workforce plans.
- Reviewed and measured results of talent operations and modified efforts and practices to support cost effectiveness and meet staffing needs.
- Led, supervised, guided and trained departmental staff and provided general oversight of employment, payroll and record keeping functions.
- Conducted thorough workplace investigations in response to employee complaints or disputes, maintaining confidentiality throughout the process.
- Championed diversity and inclusion efforts, fostering an inclusive work environment where all employees felt valued and respected.
Human Resources Benefits Manager
Grand Wailea Resort & Spa
08.2010 - 01.2013
- Managed FMLA administration, coordinating leave requests and tracking time off for compliance purposes.
- Audited benefit programs and agreements to optimize service delivery.
- Educated staff on the value of their benefits package through training sessions and informational materials.
- Conducted regular audits of benefit plans to identify discrepancies and maintain accuracy in records.
- Coordinated disability claims management, working closely with insurance providers to facilitate prompt resolutions for affected employees.
- Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
- Educated new hires about different benefit plans.
- Ensured compliance with all federal, state, and local regulations governing employee benefits programs.
- Fostered a culture of continuous improvement by regularly reviewing processes and policies surrounding employee benefits management.
- Streamlined benefits enrollment process for smoother onboarding of new employees.
- Improved benefits communication, resulting in increased employee understanding and participation.
- Implemented wellness programs to encourage healthy lifestyles among employees and lower insurance premiums.
- Developed and executed annual open enrollment events, ensuring timely updates to employee benefits elections.
- Oversaw open enrollment processes
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
Exclusive Resorts Residence Manager
Ho'olei at Grand Wailea
12.2008 - 08.2010
- Promoted an inclusive atmosphere at the residence by embracing diversity among both staff and residents, fostering a sense of belonging for all.
- Ensured compliance with state regulations, conducting regular inspections and implementing corrective actions when necessary.
- Optimized resource allocation by assessing staffing needs regularly based on current occupancy rates.
- Established partnerships with local organizations for increased resources and support services for residents.
- Enhanced resident satisfaction by implementing personalized care plans and addressing individual needs.
- Developed strong relationships with residents and their families, addressing concerns and providing updates on progress.
- Provided ongoing training opportunities for staff members, equipping them with the skills needed for career advancement within the organization.
- Increased staff retention through effective leadership, training programs, and open communication lines.
- Conducted regular performance evaluations of staff members, identifying areas for growth and improvement.
- Coordinated with maintenance teams to ensure timely repairs and upkeep of the facility''s infrastructure.
- Implemented new policies and procedures to enhance the overall management of the residence facility.
- Managed budgets effectively, reducing costs while maintaining high-quality services for residents.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Developed, implemented and monitored residential policies and procedures.
- Collaborated with residential team to maximize effective and efficient operations.
- Promoted culture of respect and understanding among associates
- Developed and enforced safety policies and procedures to drive safety and well-being of associates
- Assisted in recruitment and selection of associates
Executive Director of Fun
Westin Princville Ocean Resort & Villas
03.2008 - 12.2008
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Human Resources Manager
Westin Maui Resort & Spa
09.2004 - 03.2008
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
Education
High School Diploma -
Kauai High School
Lihue, Kauai, HI06.1985
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Effective leader
Training and coaching
Staff Management
Customer Relations
Training and Development
Timeline
BEST Case Manager III
Maui Economic Opportunity
06.2024 - Current
Human Resources Manager
Maui Economic Opportunity
08.2022 - 06.2024
Operations / Front Office Manager
Hyatt Residence Club Maui
02.2016 - 08.2022
Assistant Director of Human Resources
Grand Wailea Resort Hotel & Spa
01.2013 - 04.2021
Human Resources Benefits Manager
Grand Wailea Resort & Spa
08.2010 - 01.2013
Exclusive Resorts Residence Manager
Ho'olei at Grand Wailea
12.2008 - 08.2010
Executive Director of Fun
Westin Princville Ocean Resort & Villas
03.2008 - 12.2008
Human Resources Manager
Westin Maui Resort & Spa
09.2004 - 03.2008
Front Office Manager
Kapalua Bay Hotel
11.1999 - 09.2024
General Manager
Urgent Care Wailea Makena
High School Diploma -
Kauai High School
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