Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Reini Perez

Paterson,NJ

Summary

Dynamic professional with extensive experience in customer service and operations management at Nashville Hot Chicken. Proven ability to enhance customer satisfaction through effective problem-solving and team leadership. Skilled in inventory management and cash control, fostering positive relationships and ensuring a seamless shopping experience. Committed to promoting a friendly and organized environment.

Overview

8
8
years of professional experience

Work History

Home Care Aide

Public Partnerships Home Care LLC
05.2021 - Current
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Store Manager

Nashville Hot Chicken
07.2024 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Cashier

Lot Less
04.2017 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Technology Education

Hudson High School of Learning Technology
New York, NY
06-2016

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • POS systems
  • Operations management

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Nashville Hot Chicken
07.2024 - 07.2025

Home Care Aide

Public Partnerships Home Care LLC
05.2021 - Current

Cashier

Lot Less
04.2017 - 04.2021

Technology Education

Hudson High School of Learning Technology

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Reini Perez