Reinier Allen Aquino
Pacifica,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Airport Ramp Agent
Alliance Ground International
12.2021 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Drove forklifts, pallet jacks and other equipment to move materials.
Warehouse Agent
Total Airport Services Inc.
07.2021 - 12.2021
- Checked packages and merchandise for damage and notified vendors.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Barista
Green Beans Coffee
05.2018 - 06.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Aircraft Security
PrimeFlight
07.2018 - 05.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Colegio De San Lorenzo
Philippines04.2012
High School Diploma -
Immaculate Conception Cathedral School
Philippines04.2009
Skills
- Physical Strength and Stamina
- Computer Proficiency
- Critical Thinking
- Microsoft PowerPoint
- Microsoft Word
- POS Systems Expertise
- Calm and Professional Under Pressure
- Document Control
- Customer Relations
- Data Evaluation
- Microsoft Excel
Timeline
Airport Ramp Agent
Alliance Ground International
12.2021 - Current
Warehouse Agent
Total Airport Services Inc.
07.2021 - 12.2021
Aircraft Security
PrimeFlight
07.2018 - 05.2020
Barista
Green Beans Coffee
05.2018 - 06.2020
Bachelor of Science - Hotel, Motel, And Restaurant Management
Colegio De San Lorenzo
High School Diploma -
Immaculate Conception Cathedral School
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