REINIER HERNANDEZ
Weston,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Amazon FBA Seller
R&M Deals
Weston, FL
09.2020 - Current
- Conducted market research to identify new products and trends in the Amazon Marketplace.
- Developed pricing strategies to ensure competitive positioning within the marketplace.
- Monitored customer reviews and feedback to improve product performance.
- Analyzed sales data to determine areas of improvement for future campaigns.
- Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
- Researched and identified potential suppliers for sourcing new items.
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
- Responded promptly to customer inquiries through email or phone calls.
- Investigated competitors' pricing structures in order to create a more attractive offering for customers.
- Prepared reports on key metrics such as revenue growth, cost of goods sold, inventory turns.
- Answered email inquiries about products and merchandise.
- Developed online sales dashboard and reporting templates.
- Identified new growth opportunities for program revenue plans.
- Monitored consumer traffic to build customer engagement strategies.
DRY CLEANING DELIVERY DRIVER
AMERICAS DRY CLEANING
Weston, FL
04.2016 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicle and maintained gas, oil and water levels.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Reviewed delivery documents and orders and reported errors to supervisor.
Pizza Delivery Driver
Pizza Hut
Weston, FL
01.2016 - 02.2024
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Delivered fresh food to customers across local area.
- Maintained positive relationships with customers to promote further business opportunities.
- Navigated local streets and highways with ease using GPS system.
- Presented customers with bills and receipts to collect payment for delivered food.
- Maintained vehicle according to company and state safety requirements.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Collected tips from customers through hands-free electronic methods.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Carried food in insulated bags to maintain hot or cold temperature.
Cashier
PANNA Cafe Express
Weston, FL
09.2014 - 12.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Followed company security procedures for handling large sums of money.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
Some College (No Degree) - ELECTRONIC ENGINEERING
URBE
VENEZUELASkills
- Customer Engagement
- Amazon FBA
- Shipping Management
- InventoryLab
- Shipping
- Shipment Preparation
- Shipment Coordination
- Order Fulfillment
- Pricing Adjustment
- Inventory Coordination
- Accounting Oversight
Languages
Spanish
Full Professional
English
Limited
Timeline
Amazon FBA Seller
R&M Deals
09.2020 - Current
DRY CLEANING DELIVERY DRIVER
AMERICAS DRY CLEANING
04.2016 - Current
Pizza Delivery Driver
Pizza Hut
01.2016 - 02.2024
Cashier
PANNA Cafe Express
09.2014 - 12.2015
Some College (No Degree) - ELECTRONIC ENGINEERING
URBE
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