Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Reinieri Ramos

Miami

Summary

Seasoned Patient Access Representative with a track record of enhancing patient registration processes and improving data accuracy at the University of Miami. Leveraged exceptional interpersonal communication and data entry skills to ensure HIPAA compliance and streamline patient care coordination. Demonstrated a commitment to excellence by resolving billing issues and enhancing patient experiences through effective team collaboration and meticulous attention to detail. Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.

Overview

11
11
years of professional experience

Work History

Patient Access Representative 3

University of Miami Health System
Miami
02.2025 - Current
  • Facilitated patient registration using electronic health record systems.
  • Verified insurance coverage and obtained pre-authorizations for services.
  • Coordinated appointment scheduling for multiple healthcare providers.
  • Maintained accurate patient records in compliance with privacy regulations.
  • Assisted with the onboarding and training of new staff members.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Greeted patients and visitors in a courteous and professional manner.
  • Communicated financial obligations to patients and collected fees at time of service.

Patient Access Representative 2

University of Miami Health System
Miami
09.2024 - 02.2025
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Responded to patient inquiries regarding billing or financial matters.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Scanned documents into electronic medical records system.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.

Patient Access Representative 1

University of Miami Health System
Miami
09.2023 - 09.2024
  • Registered patients by obtaining necessary and accurate financial and demographic information
  • Provided excellent customer service to patients and their families
  • Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality
  • Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration
  • Resolved patient billing issues and collected payments
  • Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system
  • Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses
  • Obtained signatures for financial responsibility and treatment procedures from patients or guardians
  • Collaborated with other departments within the organization to coordinate care for each patient's needs

MIAMI NEUROSCIENCE INSTITUTE SCHEDULING AGENT

Baptist Health South Florida
Miami
12.2022 - 06.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Updated patients profile in Cerner with the new information provided
  • Offered resolutions to de-escalate calls and solve patient concerns
  • Verified that patients had proper insurance coverage prior to procedures
  • Communicated effectively with patients, co-workers, physicians and practice manager
  • Analyzed trends in call volume data in order to forecast staffing requirements accurately

MEDICAL RECORDS COORDINATOR

Baptist Health South Florida
Miami
06.2021 - 12.2022
  • Arranged and managed medical record filing, retrieval and transfers per established guidelines
  • Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information
  • Completed timely uploads of medical records to patient vaults
  • Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data
  • Evaluated the quality and integrity of electronic chart data
  • Scanned incoming documentation
  • Observed confidentiality and safeguarded all patient-related information
  • Kept department clean, organized and professional
  • Pulled patient charts for upcoming appointments
  • Obtained information by contacting appropriate personnel or patients

FRONT DESK AGENT

Marriott Miami West
Miami
05.2021 - 08.2021
  • Collected credit card information for each transaction and posted charges to customer folios
  • Managed guest reservations and room assignments
  • Greeted guests on arrival and arranged for luggage to be taken to assigned rooms
  • Reviewed accounts and charges with guests at checkout
  • Coordinated with housekeeping or maintenance departments to help meet customers' expectations
  • Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
  • Greeted customers upon arrival and provided assistance with check-in

Service Porter

Doral Hyundai
Doral
05.2016 - 07.2016
  • Handled customer complaints calmly and resolved issues promptly
  • Reported maintenance issues, such as malfunctioning gate arms or damaged signs, for repair
  • Managed cash transactions and provided accurate change for parking fees
  • Conducted periodic patrols of the parking area to check for any irregularities or safety hazards
  • Directed vehicles to parking spots efficiently, ensuring smooth flow in parking areas
  • Utilized mobile devices or radios for communication with team members during shifts
  • Provided information and directions to visitors, enhancing their experience

Shift Leader/ Customer Service Representative

Cold Stone
Miami
05.2014 - 01.2016
  • Managed operations during shift, with total awareness of activities of employees and customers
  • Motivated team to deliver quality service while promoting energetic and collaborative environment
  • Delegated tasks, communicated expectations and directed workflows to improve performance
  • Monitored team performance and appearance to verify compliance with service and uniform standards
  • Checked inventory daily to verify adequate supply levels for each shift

Education

MASTERS IN HEALTHCARE ADMINISTRATION -

Purdue Global University
08-2025

BACHELOR OF ARTS (B.A.) - SCIENCE

Elms College
Chicopee, MA
05-2021

Skills

  • Medical History Recording
  • Data Entry
  • Problem-Solving
  • Patient Medical Records Maintenance
  • Interpersonal Communication
  • Appointment Scheduling
  • Verbal Communication
  • Written Communication
  • Attention to Detail
  • Time Management
  • Patient Information Verification
  • Demographics Information
  • Medical Terminology
  • Flexible Schedule
  • Spanish Fluency
  • Communicating to Patients and Families
  • Type Coding Understanding
  • Punctual
  • Hardworking
  • Team Collaboration

Personal Information

Timeline

Patient Access Representative 3

University of Miami Health System
02.2025 - Current

Patient Access Representative 2

University of Miami Health System
09.2024 - 02.2025

Patient Access Representative 1

University of Miami Health System
09.2023 - 09.2024

MIAMI NEUROSCIENCE INSTITUTE SCHEDULING AGENT

Baptist Health South Florida
12.2022 - 06.2023

MEDICAL RECORDS COORDINATOR

Baptist Health South Florida
06.2021 - 12.2022

FRONT DESK AGENT

Marriott Miami West
05.2021 - 08.2021

Service Porter

Doral Hyundai
05.2016 - 07.2016

Shift Leader/ Customer Service Representative

Cold Stone
05.2014 - 01.2016

MASTERS IN HEALTHCARE ADMINISTRATION -

Purdue Global University

BACHELOR OF ARTS (B.A.) - SCIENCE

Elms College