Reionna Andrews
Country Club Hills,IL
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Favorite Healthcare
Springfield, IL
10.2020 - Current
- Recorded essential health metrics consistently to ensure timely identification of changes or deviations.
- Turned and repositioned bedridden patients to prevent bedsores.
- Maintained timely updates of medical data in digital systems to ensure comprehensive coverage.
- Teamed with healthcare professionals to design tailored care plans based on individual needs of patients.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Maintained a swift response to service calls, guaranteeing security and comfort for residents.
- Facilitated therapeutic exercises for residents to boost physical activity and avert muscular rigidity.
Customer Advocate
Blue Cross and Blue Shield
Remote, IL
01.2023 - 10.2024
- Facilitated communication for over 50 calls each day, ensuring effective interaction regarding healthcare services.
- Utilized multiple systems to offer detailed information on healthcare insurance benefits and member eligibility.
- Provided maximum coinsurance information and deductible details.
- Reviewed Diagnostic and Procedural codes to identify predetermination requirements.
- Ensured accuracy of referral status and documentation records.
- Leveraged available training materials to enhance the quality of customer service.
- Ensured adherence to department productivity and quality guidelines.
- Updated databases with new and modified customer data.
Certified Nursing Assistant
Windsor Estates
Country Club Hills, IL
06.2017 - 12.2022
- Delivered individualized care tailored to residents' needs.
- Supported daily living tasks, including bathing, dressing, and grooming.
- Accurately monitored and documented vital signs.
- Provided support for mobility and travel-related needs of residents.
- Coordinated with medical staff to establish comprehensive treatment plans.
- Sustained an immaculate and well-structured care area.
- Supported patients' emotional well-being through attentive engagement.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Certificate of Nursing -
Adonis College of Nursing
Dolton, IllinoisSkills
- Hospital experience
- Vital signs
- Medical records
- EMR systems
- Quality Patient Support
- Behavioral health
- Home Healthcare Expertise
- Medical terminology
- Dementia and Alzheimer's care
- Basic life support
- Outpatient care
Timeline
Customer Advocate
Blue Cross and Blue Shield
01.2023 - 10.2024
Certified Nursing Assistant
Favorite Healthcare
10.2020 - Current
Certified Nursing Assistant
Windsor Estates
06.2017 - 12.2022
Certificate of Nursing -
Adonis College of Nursing