Rei Rhoen Tomas
Maynard,Massachusetts
Summary
Dedicated customer service representative with proven expertise in problem resolution, active listening, and critical thinking. Committed to enhancing client satisfaction and training team members to exceed service goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Nurse
Fitchburg State University
Fitchburg, MA
09.2023 - Current
- Administered patient care under supervision, ensuring comfort and safety in diverse clinical settings.
- Assisted in developing patient care plans by collaborating with healthcare teams to address individual needs.
- Monitored vital signs and reported changes to nursing staff, contributing to timely interventions.
- Educated patients on health management and recovery strategies, enhancing overall patient comprehension and engagement.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
Customer Service Representative
Aramark
Waltham, MA
12.2021 - Current
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new team members on customer service protocols and system navigation..
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
STA. IGNACIA ACADEMY
TARLAC CITY, PHILIPPINESUndergraduate - Nursing
Fitchburg State University
Fitchburg, MA05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
- Customer relations
- Call center experience
- Nursing assessments
- Taking and recording vital signs
- Vital signs monitoring
- Compassionate communication
- Work Planning and Prioritization
- HIPAA guidelines
- Infection control standards
Certification
Basic Life Support- AED use and CPR (AHA Certified)
Completed Mandated Reporter Training for Child Abuse
Languages
Filipino
Native or Bilingual
English
Native or Bilingual
Timeline
Student Nurse
Fitchburg State University
09.2023 - Current
Customer Service Representative
Aramark
12.2021 - Current
High School Diploma -
STA. IGNACIA ACADEMY
Undergraduate - Nursing
Fitchburg State University