Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Reiver A. Vargas Diaz

Chicago,Illinois

Summary

I am a highly motivated and results-driven professional with a proven track record in Quality Control, Shelter Worker, Occupational Safety & Health Administration (OSHA), during my work experience at the airport and excel operations with the city. Seeking a challenging position for an entry level to grow with a company to leverage my expertise in fostering, strong relationships with clients and customers. I am committed to delivering exceptional customer service and contributing to the company’s success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Translator and Interpreter

GardaWorld Federal Services
07.2025 - Current
  • Translated documents from Spani to English.
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
  • Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
  • Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
  • Provided verbal summaries of non-English documents for immediate use.

Inmate Intake Admin

Critical Response Strategies
06.2025 - 08.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Case Manager

Favorite Healthcare Staffing
10.2023 - 12.2024
  • Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.


Passenger Service Agent, Operations, Ramp

Swissport International ORD (Aeromexico)
01.2023 - 08.2023
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Monitored security and maintained operational protocols.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.

Technician

Servpro Rolla
05.2022 - 12.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized system performance thorough testing and analysis.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Case Manager

Jogan Health
01.2021 - 03.2022
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Organizing and influencing community and policymakers to develop programs, policies, and services to assist in social work.
  • Monitor all individuals determined by individual progress towards service goals; Complete and submit internal and external program reports.
  • Caring for the well-being of clients and helping a wide range of clients, including people with serious illnesses, addictions, disabilities or who have been neglected.

Site Supervisor

Eagle TS LLC
02.2019 - 12.2020
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Successfully managed and monitored the progress of daily tasks, ensuring projects were completed on time and within budget, contributing to the overall efficiency of the company.
  • Collaborated closely with management and employees to conduct regular safety and ensure adherence to safety standards, fostering a safety-oriented culture.
  • Assisted in recruitment and onboarding processes, ensuring the hiring of skilled and safety-conscious personnel.

Warehouse & Management Logistics

Cargo Express S.A
04.2016 - 01.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.

Education

ESL Advanced 7CH

Harry S. Truman College
08.2025

Bachelor of Science - International Studies

Universidad Santa Maria
Caracas, Venezuela
09.2018

Skills

  • Evaluation and Management Cases
  • Crisis Intervention and Mediation
  • Psychosocial Evaluation
  • Drafting of Detailed Reports and Legal Documentation
  • Resolution of Family and Community Conflicts
  • Teamwork
  • Sense of Responsibility
  • Analysis Capacity
  • Management of Basic Office Programs
  • Written translation
  • Fluent bilingualism
  • Effective communication techniques
  • Cultural awareness

Certification

  • IS-100.C: Introduction to the Incident Command System - FEMA, 2024
  • IS-200.C: Basic Incident Command System for Initial Response - FEMA, 2024
  • IS-235.C: Emergency Planning - FEMA, 2024
  • IS-244.B: Developing and Managing Volunteers - FEMA, 2024
  • IS-288.A: The Role of Voluntary Organizations in Emergency Management - FEMA, 2024
  • IS-366.a: Planning for the Needs of Children in Disasters - FEMA, 2024
  • IS-368.a: Including People with Disabilities in Disaster Operations - FEMA, 2024
  • IS-405 Mass Care/Emergency Assistance Overview - FEMA, 2024
  • IS-505 Concepts of Religious Literacy for Emergency Management - FEMA, 2024
  • IS-700.B An Introduction to the National Incident Management System - FEMA, 2024
  • IS-703.B National Incident Management System Resource Management - FEMA, 2024
  • IS-800.D National Response Framework, An Introduction - FEMA, 2024
  • IS-2900.a National Disaster Recovery Framework (NDRF) Overview - FEMA, 2024

LANGUAGES

Spanish
English

Timeline

Translator and Interpreter

GardaWorld Federal Services
07.2025 - Current

Inmate Intake Admin

Critical Response Strategies
06.2025 - 08.2025

Case Manager

Favorite Healthcare Staffing
10.2023 - 12.2024

Passenger Service Agent, Operations, Ramp

Swissport International ORD (Aeromexico)
01.2023 - 08.2023

Technician

Servpro Rolla
05.2022 - 12.2022

Case Manager

Jogan Health
01.2021 - 03.2022

Site Supervisor

Eagle TS LLC
02.2019 - 12.2020

Warehouse & Management Logistics

Cargo Express S.A
04.2016 - 01.2019

ESL Advanced 7CH

Harry S. Truman College

Bachelor of Science - International Studies

Universidad Santa Maria

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