REJAN FERRO
DEERFIELD BEACH,FL
Summary
I am a highly motivated professional eager to embrace new challenges, with a strong work ethic, adaptability, and excellent interpersonal skills. Skilled at working independently and quickly mastering new concepts, I bring extensive experience in operational management, team leadership, and client relations. I excel at streamlining workflows, enhancing service delivery, and fostering a positive experience for both clients and staff in dynamic, fast-paced environments.
Overview
13
13
years of professional experience
Work History
Office Operations Manager
Medicaid and More
Deerfield Beach, Florida
01.2022 - Current
- Coordinate and process Medicaid applications, ensuring compliance with all relevant regulations and eligibility requirements.
- Collaborate with healthcare providers, insurance companies, and other departments to facilitate Medicaid processing and coordination of services.
- Assist in the preparation and submission of reports, financial documents, and any other necessary documentation related to Medicaid operations.
- Manage and track the performance of key office metrics, including application processing times, client satisfaction, and service efficiency, to ensure continuous improvement.
- Handle sensitive client information with confidentiality, ensuring adherence to HIPAA regulations and privacy standards.
- Troubleshoot and resolve any operational challenges that may arise, ensuring minimal disruption to office functions and client service.
Reservation and Events Coordinator
Choice Hotels International
BRAZIL, BRAZIL
12.2019 - 09.2021
- Analyzed booking trends to identify areas of improvement or growth opportunities.
- Developed relationships with clients to ensure repeat business.
- Reviewed existing contracts with travel agencies regularly to ensure terms are up-to-date.
- Oversee the booking and management of reservations for events, ensuring smooth communication between clients, vendors, and internal teams.
- Coordinate all logistical aspects of events, including venue setup, catering, audiovisual needs, and staffing.
- Work closely with clients to understand their event requirements and customize services to meet their needs, providing excellent customer service throughout the process.
- Manage scheduling, confirmation, and follow-up of reservations, maintaining up-to-date records and documentation.
- Resolve any issues or conflicts related to reservations and event planning, ensuring client satisfaction and timely solutions.
- Collaborate with marketing and sales teams to promote upcoming events and attract new clients.
- Maintain strong vendor relationships, negotiating contracts and pricing for services and supplies.
- Ensure compliance with company policies, local regulations, and industry best practices for event management.
Hotel Front Desk Supervisor
Choice Hotels
BRAZIL, BRAZIL
01.2017 - 07.2019
- Oversee daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes for guests.
- Supervise, train, and mentor front desk staff, providing guidance and support to ensure excellent customer service.
- Address guest inquiries, concerns, and complaints promptly, ensuring a positive experience and high satisfaction levels.
- Monitor room availability, reservations, and occupancy levels, adjusting staffing and resources as needed.
- Handle guest billing, process payments, and manage financial transactions accurately.
- Ensure that front desk areas are clean, organized, and well-maintained at all times.
- Manage shift schedules and ensure appropriate coverage during peak hours.
- Coordinate with housekeeping, maintenance, and other departments to resolve guest issues and requests.
- Maintain accurate records of guest interactions, special requests, and incidents.
- Assist in training new hires on front desk procedures, customer service protocols, and company policies.
- Implement and enforce hotel policies and procedures, ensuring compliance with safety regulations and standards.
Hotel Front Desk Supervisor
Blue Tree Hotels & Resorts
BRAZIL, BRAZIL
05.2014 - 11.2016
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Responded to and resolved guest issues or complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Night Auditor
Blue Tree Hotels & Resorts
BRAZIL, BRAZIL
02.2012 - 05.2014
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Education
TURISM - Bachelor in Hospitality
UCG
BRAZIL02.2014
ESL - ENGLISH AS SECOND LANGUAGE
SDUIS
San Diego, CA01.2010
Skills
- Workflow Management
- Special Events Planning
- Staff Leadership
- Problem Anticipation and Resolution
- Client Relations
- Multitasking and Prioritization
- Verbal and Written Communication
- Attention to Detail
- Microsoft Office Suite
- Computer Proficiency
- CRM software proficiency
Languages
Education and Training
other,other
Languages
Spanish
Limited
Portuguese
Native/ Bilingual
English
Full Professional
Timeline
Office Operations Manager
Medicaid and More
01.2022 - Current
Reservation and Events Coordinator
Choice Hotels International
12.2019 - 09.2021
Hotel Front Desk Supervisor
Choice Hotels
01.2017 - 07.2019
Hotel Front Desk Supervisor
Blue Tree Hotels & Resorts
05.2014 - 11.2016
Night Auditor
Blue Tree Hotels & Resorts
02.2012 - 05.2014
TURISM - Bachelor in Hospitality
UCG
ESL - ENGLISH AS SECOND LANGUAGE
SDUIS
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