Reje Breland
Gulfport,MS
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
True Nursing
12.2021 - Current
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Answered call lights promptly and responded to patient needs accordingly.
- Conducted patient education on health maintenance and disease prevention.
Front Desk Medical Receptionist
The Center For Eye Care And Optical
06.2021 - 11.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Call Center Representative
Maximus Call Center
11.2021 - 12.2021
- Processed orders, forms, applications, and requests accurately and efficiently.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Contacted customers about potential service upgrades, new services and account changes.
Optician
Center For Eye Care & Surgery
10.2020 - 11.2021
- Calculated measurements for eyewear using optical measuring devices.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Dispensed contact lenses upon completion of fitting process.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Managed client frame selection processes and walked through lens options.
Education
High School Diploma -
Alcorn State University
Lorman, MSNursing Education
Bishop State Community College
Mobile, ALSkills
- Patient care
- Vital signs monitoring
- Documentation accuracy
- Health education
- Assistance with mobility
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Crisis intervention
- Care plan implementation
- Problem solving
- Regulatory compliance
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate
- Safety precautions
- Electronic charting
- Medical terminology
Certification
- CPR certified
- Certified nursing assistant
Education and Training
true
Timeline
Certified Nursing Assistant
True Nursing
12.2021 - Current
Call Center Representative
Maximus Call Center
11.2021 - 12.2021
Front Desk Medical Receptionist
The Center For Eye Care And Optical
06.2021 - 11.2022
Optician
Center For Eye Care & Surgery
10.2020 - 11.2021
High School Diploma -
Alcorn State University
Nursing Education
Bishop State Community College