Summary
Overview
Work History
Education
Skills
Previous Experience
Affiliations
Accomplishments
Timeline
Generic

Rejeanne Boissonneault

Springfield,MA

Summary

Quality-focused healthcare professional with over 10 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at multi-tasking with strong attention to detail, leadership skills and attention to the implementation of just culture.

Overview

11
11
years of professional experience

Work History

Clinical Education Supervisor

American Medical Response, AMR
Springfield, MA
03.2023 - Current
  • Developed and implemented clinical education programs to improve patient safety and outcomes.
  • Mentored new staff members in the use of educational technology tools such as web-based learning systems, video conferencing, and virtual classrooms.
  • Reviewed evaluation data from trainees regarding course content and instructors' performance; utilized feedback to develop action plans for improvement.
  • Conducting investigations, filing Serious Incident Reports and Plans of correction with State Operations of Emergency Management.
  • Call review and completion of patient care reports.
  • Created and delivered instructional materials for healthcare professionals on current topics in clinical education.
  • Collaborated with faculty members to create course content that meets the needs of learners at all levels.
  • Monitored compliance with accreditation standards related to clinical education programming.
  • Perform yearly narcotic auditing in compliance with GMR and DEA regulations

Operations Supervisor

American Medical Response, AMR
Springfield, MA
08.2019 - 03.2023
  • Responsible for approximately 350 employees at any given time
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Directed employees on how to use equipment properly and safely.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Trained new employees on proper job functions and company policies and procedures.
  • Liaison between company and patient, public safety agencies, training institutions, hospital representatives and multiple municipalities.
  • Prepare reports and manage projects as assigned by the Operations Manager
  • Coordinated with other supervisors, combining group efforts to achieve goals.

New Hire and Recruitment

American Medical Response, AMR
Springfield, MA
08.2019 - Current
  • Developed and implemented onboarding process for new hires.
  • Assisted with the recruitment process by scheduling interviews, conducting background checks and preparing offer letters.
  • Provided orientation to new employees on company policies and procedures, job responsibilities and expectations.
  • Organized training sessions for new hires to ensure successful transition into their role.
  • Resolved any discrepancies or problems that arose during the onboarding process in a timely manner.
  • Provided assistance with relocation services for out-of-state employees.
  • Ensured all necessary paperwork is completed accurately before start date.
  • Facilitated communication between management team and new hires throughout onboarding process.
  • Organized orientation materials such as welcome packets and other resources needed by new hires.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Sourced, qualified and conducted screening interviews with job candidates.

Paramedic FTO

American Medical Response
Springfield, MA
08.2013 - Current
  • Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
  • Responded to emergency calls quickly and safely while utilizing appropriate driving techniques.
  • Maintained proficiency in advanced life support skills through continuing education classes and workshops.
  • Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
  • Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
  • Monitored vital signs of patients and communicated changes to physicians or nurses in a timely manner.
  • Operated specialized medical equipment such as ventilators, defibrillators, suction devices and stretchers.
  • Participated in drills related to disaster preparedness scenarios that included triage assessments.
  • Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies.

Education

Bachelor of Science - Public Health

American International College
01-2020

National Certified Paramedic -

National College for Technical Institute
2016

Basic Life Support Certification -

Springfield Technical Community College
2013

Associate of Science -

Northwest Vista Community College
2011

Skills

  • Nationally Register Paramedic
  • CPR certified
  • Prehospital Trauma Life Support (PHTLS)
  • Interfaculty Transfer (IFT)
  • Pediatric Advanced Life Support (PALS)
  • Advanced Cardiovascular Life Support (ACLS)
  • FEMA Disaster Relief Team (DRT)
  • Incident Command System (ICS) 100, 200, 300, 400, 700, 800
  • Hazardous Materials Awareness Coarse
  • Prevention of and Response to Suicide Bombing Incident Course (PRSBI)
  • Incident Response to Terrorist Bombings (IRTB)
  • Instructor for Emergency Vehicle Operator (EVOC)
  • Field Training Officer both BLS and ALS (FTO)
  • Instructor for the American College of Surgeons Committee on Trauma Bleeding Control
  • Teaching Assistant for NCTI Paramedic Program
  • Just Culture Training
  • CPR and ACLS Instructor (AHA 05231157214)

Previous Experience

Hurricane Idalia Task Force Leader 8/2023-9/2023

  • Establish and Maintain appropriate span of control
  • Assess experience level of assigned personnel and ensure equipment readiness
  • Establish accountability and contact procedures for assigned resources during incident travel on and off duty
  • Identify and anticipate operational needs and request additional resources and/or replacements as needed.
  • Establish accurate logistical needs for assigned resources and use established ordering procedures
  • Contributing to the planning process by providing accurate information and recommendations through established chain of command

New Hampshire and Maine Deployment Task Force Leader 12/2021-2/2021

  • Deployment to New Hampshire and Maine to oversee COVID Response for both fixed sites and ambulance transportation
  • Responsible for facilitating working relationships with hospital staff as well reserving facilities and local state officials for COVID response
  • Oversight of operational and logistical needs.
  • Consistent coordination and communication with Branch Chief to effectively manage ground crews and FEMA contract

New York City Task Force Leader 5/2020-6/2020

  • Responsible for task force consisting of approximately 24 separate EMS units throughout the boroughs of New York City
  • Oversight on on high acuity 911 emergency based calls.
  • Directed personnel within the Incident Command System (ICS) while performing tactical missions within the division
  • Developed interpersonal relationships with multiple municipalities to smoothly transition crews
  • Responsible for daily operational reports

Boston Logan Site Lead 3/2020-5/2020

  • COVID Screening of International flights through Boston Logan Airport
  • Responsible for overseeing EMS crews and the COVID-19 screenings of all international travelers daily.
  • Coordinated with the Centers for Disease Control (CDC), Department of Homeland Security (DHS), Customs and Border Protection (CBP) and Massport to adequately staff EMS for a multitude of international travelers that required screening prior to entering the United States
  • Responsible for corresponding with the CBP and CDC with flight itinerary, gate changes and adequate staffing for fluctuating flights including small private planes
  • Responsible for submitting daily Situational Reports (SITREPS) of daily operational needs as well as ordering required supplies and PPE.

Affiliations

  • First Responder's Give Back Thomas J O'Connor Animal Fundraiser-2017
  • AMR Food Drive-2016 & 2017
  • AMR Children's Halloween Party-2016
  • AMR Toy Drive-2014-2018

Accomplishments

  • Save Award Recipient for 2018, 2019, 2020, 2021

Timeline

Clinical Education Supervisor

American Medical Response, AMR
03.2023 - Current

Operations Supervisor

American Medical Response, AMR
08.2019 - 03.2023

New Hire and Recruitment

American Medical Response, AMR
08.2019 - Current

Paramedic FTO

American Medical Response
08.2013 - Current

Bachelor of Science - Public Health

American International College

National Certified Paramedic -

National College for Technical Institute

Basic Life Support Certification -

Springfield Technical Community College

Associate of Science -

Northwest Vista Community College

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Rejeanne Boissonneault