Rejina St. Cyr
Orlando
Summary
Compliance professional valued for collaborative approach and adaptability to evolving regulatory environments, bringing expertise in policy development and regulatory analysis.
Overview
13
13
years of professional experience
Work History
Compliance and Quality Assurance Specilaist
Goodwill Industries of Central Florida
08.2025 - Current
- Developed and implemented quality assurance protocols to enhance operational effectiveness.
- Conducted comprehensive audits and inspections to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify and resolve quality issues efficiently.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
Resource Navigator
Goodwill Industries of Central Florida
07.2025 - 07.2025
- Reviewed and synthesized over 100 CARF quality standards, helping develop an interactive tracking spreadsheet that significantly improved compliance monitoring efficiency across 6 departments.
- Co-facilitated interdepartmental compliance meetings with leadership from 5+ departments, offering guidance on CARF-aligned policy development and procedural updates.
- Ensured compliance with standards of business excellence through collaborative meetings and thorough documentation reviews of approximately 100 internal policies and procedures to ensure full alignment with CARF standards, correcting nonconformities and preparing documentation for pre-survey readiness.
- Co-drafted and edited 12+ policy provisions in operating documents to reflect CARF requirements within my de, contributing directly to a successful reaccreditation review update to existing policies and creation of new compliant policy provisions.
Substitute Teacher
The Geneva School
10.2023 - 09.2024
- Supervised and instructed classrooms of up to 20 students across 7+ grade levels while ensuring 100% adherence to school policies, safety protocols, and curriculum standards resulting in regularly being requested for teaching assignments by teachers and students.
- Successfully implemented lesson plans in over 30 classrooms across 8 grade levels, demonstrating consistent accuracy in following varied instructional and school compliance procedures to support optimal learning environments.
- Documented and reported behavioral or academic issues in alignment with school protocol, submitting daily reports to administrators with a 98% on-time completion rate.
- Maintained classroom order and safety with zero incident reports filed during over 100 substitute assignments, reflecting strong risk awareness and protocol enforcement.
Real Property Appraiser
Los Angeles County Assessor's Department
10.2012 - 04.2021
- Conducted field inspections and appraised over 1,200 residential and commercial properties annually, ensuring valuation accuracy in compliance with California Revenue and Taxation Codes.
- Identified and corrected discrepancies in property records, contributing to a 15% reduction in audit exceptions and enhancing the accuracy of assessment data.
- Interpreted and applied complex legal and regulatory guidelines in 100% of appraisal reports, ensuring all assessments met internal quality control and state compliance standards and were ready for presentation before the assessment appeals board.
- Collaborated with cross-functional teams and provided documentation for over 300 taxpayer appeals, maintaining full compliance with legal deadlines and procedural requirements.
Education
J.D. - Law Degree
University of Florida
Gainesville, FLMaster of Science - Business Management
University of Florida
Gainesville, FLBachelor of Arts - Sociology, Political Science
University of Florida
Gainesville, FLSkills
Additional Experience
Medical Claims Adjuster: Nationwide Insurance
- Investigated and resolved 100+ insurance claims per month, ensuring all documentation met legal, regulatory, and internal compliance standards.
- Analyzed claim files for accuracy, fraud risk, and regulatory adherence, contributing to a 20% reduction in audit findings during internal quality reviews.
Legal Services: State Attorney's Office, Public Defender's Office, Santa Monica Self-Help Center, Immigration Agency
- Represented and prepared over 200 individuals for self representation in legal disputes covering domestic violence, family, landlord tenant, immigration, taxation and property issues in criminal and civil cases.
- Researched and analyzed thousands of pages of law, statutes and procedures to effectively resolve complex, life shaping cases and determine the best interest of minors and other vulnerable populations before judges and administrative hearing boards.
- Translated numerous legal documents to facilitate understanding to targeted audiences both in English and French/Haitian Creole
Timeline
Compliance and Quality Assurance Specilaist
Goodwill Industries of Central Florida
08.2025 - Current
Resource Navigator
Goodwill Industries of Central Florida
07.2025 - 07.2025
Substitute Teacher
The Geneva School
10.2023 - 09.2024
Real Property Appraiser
Los Angeles County Assessor's Department
10.2012 - 04.2021
Master of Science - Business Management
University of Florida
Bachelor of Arts - Sociology, Political Science
University of Florida
J.D. - Law Degree
University of Florida