Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Quote
Software
Websites
Timeline
BusinessAnalyst

Rejina Vasconi

Fuquay-Varina,NC

Summary

I am an results-driven professional with a proven track record of exceeding targets and driving success in fast-paced environments. I have strategic thinking with strong interpersonal skills, effective time management, and problem-solving expertise. I am seeking a full-time opportunity to utilize these skills and deliver impactful solutions that enhance organizational performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Credit wellness llc
03.2025 - Current

    - Managed numerous inbound calls daily, maintaining an average call-to-connect ratio of 18%, ensuring effective client engagement.

  • - Utilized CRM software, contributing to a 38% increase in lead conversion rates through accurate data entry and streamlined processes.
  • - Delivered persuasive sales pitches using a structured script, with flexibility for personalization, leading to a win rate of 21% per opportunity.
  • - Maintained detailed wrap-up notes, optimizing follow-ups and increasing customer retention by 35%.
  • - Consistently closed multiple sales back-to-back
  • - Effective and efficient use of multiple monitors.
  • - 40 WPM
  • - Demonstrated strong time management and multitasking by processing high-volume customer interactions efficiently
  • - Accuracy & Attention to Detail
  • - Upheld confidentiality and data security standards when handling sensitive client information.

    • - Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

    - Managed friendly and professional customer interactions.

Business Manager

Flawless Faces Medi Spa
12.2022 - 11.2024
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time, productivity and increased overall profit by 30%.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained 80% of staff on operating procedures and company services.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Assisted with hiring process and training of new employees.
  • Executed business plans to further strengthen and maximize territory sales creating a 37% profits increase.
  • Reported issues to higher management with great detail.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Front Desk Customer Service Representative

Flawless Faces Medi Spa
10.2019 - 12.2022
  • Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
  • Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Greeted and verified members and guests upon entry to optimize security.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Managed timely and effective replacement of damaged or missing products.

Education

High school diploma -

Maine-Endwell Senior High School
Endwell, NY
06.2014

Skills

  • Proactive problem-solving
  • Proficient in customer relationship management software
  • Strong attention to detail
  • Effective verbal and written communication
  • Strategic delegation skills
  • Client support
  • Consistent reliability in tasks
  • Artistic problem-solving
  • Effective time management
  • Trustworthy in commitments
  • Sales performance optimization
  • Active listening skills
  • Quickly adjusting to change
  • Trustworthy performance
  • Customer relations
  • Data entry
  • Calm under pressure
  • Self-Directed
  • Computer skills

Certification

NOCTI, 06/01/14, Present, auto-body and collision repair

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid sick leave

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Software

Twolio

Zoho

Salesforce

Hubspot

Microsoft

Google

Slack

Timeline

Inside Sales Representative

Credit wellness llc
03.2025 - Current

Business Manager

Flawless Faces Medi Spa
12.2022 - 11.2024

Front Desk Customer Service Representative

Flawless Faces Medi Spa
10.2019 - 12.2022

High school diploma -

Maine-Endwell Senior High School

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