Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rejoice Mortey

Altamonte Springs

Summary

Detail-oriented professional with a proven track record of enhancing customer satisfaction and streamlining operations at Cracker Barrel and Pilot Catastrophe. Excels in customer service and task prioritization, significantly improving dining and claims processing experiences. Demonstrates exceptional memory retention and allergy awareness, ensuring safety and efficiency in fast-paced environments. Energetic professional in hospitality, known for high productivity and efficient task completion. Possesses specialized skills in customer service, order accuracy, and time management. Excels in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possesses strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrates adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

3
3
years of professional experience

Work History

Server

Cracker Barrel
08.2022 - Current
  • Explained menu items, describing ingredients and cooking methods upon request
  • Served food and beverages to patrons and confirmed complete orders
  • Presented menus and answered questions regarding items
  • Cleaned tables, ensuring a tidy and welcoming dining environment
  • Delivered food promptly and accurately to guests, enhancing their dining experience
  • Provided exceptional customer service, addressing guest needs and ensuring satisfaction

Auto Adjuster

Pilot Catastrophe
09.2021 - 06.2022
  • Documented all claim activities thoroughly in company systems for audit and compliance purposes
  • Assessed salvage values of damaged vehicles prior to offering a settlement amount
  • Interpreted policy language to apply appropriate coverages and exclusions in claim decisions
  • Documented vehicle damage and condition by taking meticulous notes and photographs
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements
  • Completed insurance forms to indicate repair cost estimates and recommendations
  • Maintained detailed records of all claim activity and provided updates to management
  • Participated in claims review meetings, presenting cases and justifying decisions
  • Managed workload to ensure timely follow-up and resolution of all assigned claims

Education

GED -

Seminole State College of Florida
Altamonte Springs, FL
03.2023

Skills

  • Daily specials memorization
  • Table resetting
  • Hostess support
  • Order delivery practices
  • Food inspection
  • Team member support
  • Customer service
  • Performance improvement
  • Effective customer upselling
  • Food safety practices
  • Exceptional customer service
  • Allergy awareness
  • Server training
  • Positive guest interactions
  • Positive and professional
  • Task prioritization
  • Memory retention
  • Cash handling
  • Strong work ethic
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Regulatory compliance

Timeline

Server

Cracker Barrel
08.2022 - Current

Auto Adjuster

Pilot Catastrophe
09.2021 - 06.2022

GED -

Seminole State College of Florida
Rejoice Mortey