Summary
Overview
Work History
Education
Skills
Credentials And Training
Learning Management Expertise
Personal Information
Timeline
Generic

Rejoyce Wiafe-Fianko

Bristow,VA

Summary

A professional corporate training and development expert with 18+ years of experience in employee instruction, development, and preparation. Offering an array of knowledge and skills in developing and implementing employee training programs, providing support to new staff and coordinating employee training and development activities.

Excellent employment of various project management techniques as well as creating training materials, profiles, programs, curriculum, and courses to facilitate learning success.

Focused on maximizing employee performance, team productivity, safety, and quality assurance with effective training programs.

Great communicator with excellent organizational skills and proficient in various learning management programs and Microsoft Office suit.

Overview

17
17
years of professional experience

Work History

Workforce Development Specialist

Micron Technology Inc.
09.2018 - 02.2022
  • Responsible for Training, documentation, data analysis and reporting, program ownership, project management and ensuring safety and quality
  • Focus on close collaboration with all micron instructors and or management personnel ensuring all training needs are being met globally while complying with contractual obligations.
  • Work with SMEs in developing instructional materials, coordinating, writing, and editing educational content incorporating current technology and assessing knowledge and skills
  • Represented site in building partnerships and collaborated with other workforce development representatives to ensure alignment of systems and programs of Micron’s global organization
  • Designed and implemented course instruction scheduling process to reduce instructor-led course overdue numbers by 50% using maximum request threshold.
  • Appointed training ticket administrator for all training related requests to workforce Development department. Designed system that used predetermined buckets to auto generate specific requests that reduced emails and instant messages traffic to department for professional support. Applied different Data analysis techniques to identify commonalities in requests, designed and implemented proposed solutions which reduced overall ticket requests by 40%.
  • Developed and implemented successful onboarding program.

Site Training Specialist

Micron Technology Inc.
03.2015 - 04.2018
  • Responsible for providing in-person and remote training on various software applications that are used for daily operations ,ranging from basic uses and functions and troubleshooting techniques for first responders and frontline employees.
  • Evaluate employees training efficiency through training gap analysis system, identified various training weaknesses and designed solutions.
  • Created curriculum for various job roles including process and equipment engineers and technicians
  • (Operation and Management) as well as new team members
  • Prepared monthly and quarterly training and learning reports for management consumption
  • Built various Training plans and coordinated training on new software releases such as SPACE
  • Developed and maintained various training documentations including Standard Operating procedures and reactions mechanisms.
  • Tracked and reported employees’ training success and progress, skill assessment

FAB Training Coordinator

Micron Technology Inc.
01.2010 - 04.2015
  • Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Championed a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
  • Created and maintained detailed training records and reports for management review.
  • Performed duties of Subject Matter Experts (SMEs) for training and implementation of critical software programs
  • Collaborated with executive staff, Human Resources, and Material Inventory Handling team on multiple training related projects
  • Used different Learning Management Systems to create and manage training profiles and curriculum for new hires and existing trainees to track training progress
  • Participated in conception and design of global training materials with updates to Micron application software systems (Micron Central) and roll out plan to site for implementation of specialized training
  • Led project to transition employees within Manufacturing operators role to Manufacturing Technicians position which won both department and site star awards. This was achieved through SME collaborations with SMEs from all departments.
  • Collaborated with engineering team to analyze, design and develop post maintenance qualification process to improved equipment recovery down time and increase in tool efficiency and availability.
  • Identified training gap from site exit interview report and used data to design a training gap analysis system to evaluate training effectiveness.

Manufacturing Technician Trainer

Micron Technology Inc.
06.2008 - 03.2010
  • Coordinated introductory and continued instruction of new technicians with team of training staff
  • Personally, trained over 20 technicians on daily operation standards and uses and functions of various Micron software applications used in production
  • Offered solutions to daily operating issues
  • Managed continuity in worker education and manufacturing training procedures
  • Established uniformity and consistency in all training structures with composition and usage of a training checklist.
  • Designed and initiated knowledge and Skill Assessment Tracker to evaluate and analyze knowledge and skills of new and existing employees on various tasks in operating Ion Implanters and Physical Vapor Deposition equipment
  • Devised post-training survey for new employees to improve current introductory procedures.

Manufacturing Technician

Micron Technology, Inc.
04.2005 - 10.2008
  • Performed general process operations and applied reaction mechanisms to minimize downtime.
  • Assisted engineers in developing, testing equipments to ensure integrity for products.
  • Participated in continuous improvement initiatives, sharing insights and suggestions for enhancing operational efficiency.
  • Assisted leadership to provide new hire training and cross training of existing team members to enable smooth merge of Ion Implanters and Physical Vapor Deposition departments
  • Utilized multiple software programs to complete projects and ensure timely delivery
  • Developed training solutions including training materials that were adopted and used by other shifts/department for training and development
  • Customized area reports to improve efficiency at individual and team level.

Education

Bachelor of Arts - Law and Sociology

Kwame Nkrumah University of Science And Technology
Kumasi,Ghana
07.2003

Teachers Certificate of Education - Education And Social Studies

St Louis College of Education
Kumasi,Ghana
07.1998

Skills

  • Learning Management System Software- LMS (SuccessFactors, Workday Learning)
  • Employee knowledge and skills Assessment
  • ADDIE/ADKAR process
  • Microsoft Office Suit/ SharePoint
  • Statistical Process Analysis and Control Environment (SPACE)
  • Survey Management-Qualtrics Survey System
  • Project Implementation
  • Curriculum Design
  • Training Gap and Needs Assessment
  • Training Program Design
  • Individualized and group Instruction

Credentials And Training

Certificate Training 

Micron Technology Inc.;

  • Instructor Certification Program
  • Decision Making and problem-solving Certificate
  • Leadership and trainer Certification Program

None -Certificate Training;

Slamm Technology Inc. 

  • Computer Networking
  • Computer Network Security

Learning Management Expertise

  • SharePoint and Microsoft Office Suit
  • Statistical Process Analysis and Control Environment (SPACE)
  • Qualtrics Survey System
  • Learning Management System Software (SuccessFactors, Workday Learning)
  • ADDIE
  • ADKAR

Personal Information

Title: Training Specialist

Timeline

Workforce Development Specialist

Micron Technology Inc.
09.2018 - 02.2022

Site Training Specialist

Micron Technology Inc.
03.2015 - 04.2018

FAB Training Coordinator

Micron Technology Inc.
01.2010 - 04.2015

Manufacturing Technician Trainer

Micron Technology Inc.
06.2008 - 03.2010

Manufacturing Technician

Micron Technology, Inc.
04.2005 - 10.2008

Bachelor of Arts - Law and Sociology

Kwame Nkrumah University of Science And Technology

Teachers Certificate of Education - Education And Social Studies

St Louis College of Education

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