Reka Walton
Summary
Dynamic Small Business Owner and Administrative Associate with a proven track record at The Pudding Junkie LLC and Florida State University Advising First. Excelled in customer service management and vendor relations, significantly enhancing company reputation and operational efficiency. Skilled in strategic planning and staff hiring, achieving consistent business growth and optimizing resources. Demonstrates exceptional decision-making and inventory control, ensuring profitability and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Small Business Owner
The Pudding Junkie LLC
03.2020 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations regarding quality products/services offered.
- I consult with customers to assess their needs and propose optimal solutions.
- Manage daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promote business via social media to generate leads and maximize brand identity.
- Enhance company reputation by consistently delivering exceptional service quality to customers.
- Advertise products and services online, on social media and through traditional campaigns to target ideal consumers.
- Create financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participate actively in local community events or organizations to give back while expanding brand visibility and credibility.
- Hire, train, and supervise staff to maintain high levels of productivity and customer satisfaction.
- Evaluate sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Research trends and current innovations to determine competition and develop competitive pricing points.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Maintain compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Diversified product offerings to meet changing customer needs and tap into new markets.
- Conducted performance evaluations and provided constructive feedback to employees.
Administrative Associate
Florida State University Advising First
11.2017 - 05.2021
- Managed confidential documents, safeguarding students' information while maintaining strict adherence to privacy protocols.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
- Provided exceptional customer service to both students and parents.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated with various departments to complete projects efficiently and effectively.
- Contributed to budget management efforts by tracking expenditures and submitting timely expense reports.
- Coordinated travel arrangements for senior staff, optimizing travel schedules and reducing costs.
- Improved vendor relationships through regular communication and timely payments.
Education
Bachelor of Arts - Psychology
Waldorf University
Forest City, IA09.2019
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Staff hiring
- New business launch
- Customer Service Management
- Decision-Making
- Inventory Control
Timeline
Small Business Owner
The Pudding Junkie LLC
03.2020 - Current
Administrative Associate
Florida State University Advising First
11.2017 - 05.2021
Bachelor of Arts - Psychology
Waldorf University
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