Years of leadership experience
Open To Work
Verified
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Rekay Johnson
Director
Atlanta,GA
Summary
Exceptional Operations Manager focused on successful team building, and a commitment to creating high-performing associates. Forward-thinking team leader skilled at operating departments efficiently with on-going training to meet and exceed business goals and continuous operational improvement.
Overview
18
18
Work History
Senior Technical Marketing Engineer
Historic Hunter Hills Association
Atlanta, GA
09.2019 - 07.2022
- Leveraged engineering and product management expertise to drive future technical project direction.
- Wrote documents and created presentations sharing technical details of training products, technologies and solutions for SW Atlanta Senior Community.
- Enhanced customer and user experiences through continuous optimization of manuals and products.
- Collaborated closely with Hunter Hill's and West Manor Neighborhood Association's training and management teams to support end-to-end processes for enhanced senior involvement, understanding and use of common technology.
- Identified and maximized advertising efforts by developing content for events, media relations, corporate communications and social media posts to target 80+ customers for campaigns.
Operations Manager
Home Depot Exteriors Customer Support Center
Marietta, GA
06.2014 - 09.2018
- Established positive and effective communication among call center associates and organization leadership, reducing miscommunications and missed deadlines.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Motivated and trained employees to maximize team productivity.
- Managed daily division portfolios amounting up to $2 million projects and added over $4 million in additional revenue with outbound pilot team.
- Conducted associate performance reviews offering praise and recommendations for improvement.
- Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives for 4-member Supervisor team with over 50+ direct reports.
- Customized and Implemented electronic tracking system in Salesforce to improve job logs and reduce customer related issues.
Retail Area Manager
Rainbow USA Inc.
Jonesboro, GA
08.2005 - 01.2015
- Open/ Close store daily while completing all administrative and operation procedures including profit/ loss reports, payroll, floor plans and inventory maintenance.
- Effectively managed employee performance including praise, evaluations, customer support, training and discipline to maintain compliant and positive work environments.
- Increased 2014 store sales by 35% by developing new customer first training, sun down merchandising and employee recognition and incentives for over all morale.
- Created work schedules according to sales, volume and number of employees.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development for all Management within district to help employees achieve growth within job roles and sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Leadership
Beulah Heights University
Atlanta, GA05.2008
Skills
- Operations and Project Management/ Development
- Customer Relations & Resolutions
- Human Resource Compliance & Recruiting
- Payroll & Profit
- Performance Reviews
- Marketing Analytics
- Online Marketing
- Team Meetings
- Proficient in Salesforce, NICE, Tableau, SAP, Ariba, Impact 360, LMS, Microsoft Word, Power Point & Excel
Timeline
Senior Technical Marketing Engineer
Historic Hunter Hills Association
09.2019 - 07.2022
Operations Manager
Home Depot Exteriors Customer Support Center
06.2014 - 09.2018
Retail Area Manager
Rainbow USA Inc.
08.2005 - 01.2015
Bachelor of Arts - Leadership
Beulah Heights University