REKEISHA BLANTON
Dallas
Summary
Dedicated and patient-focused Remote Medical Call Center Representative with strong experience handling high-volume inbound and outbound calls, resolving patient and provider inquiries, processing authorizations, and ensuring accurate documentation and insurance verification in healthcare call center environments. Adept with medical record handling, reorders, strong attention to detail, and maintaining confidentiality of sensitive information. Ready to deliver compassionate support and exceptional service in a full-time work-from-home or in office role.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Medical Courier
PEOPLES CHOICE LLC
REMOTE
02.2024 - Current
- Transported medical supplies and specimens between facilities efficiently.
- Maintained accurate records of deliveries and pickups daily.
- Collaborated with healthcare staff to ensure timely service.
- Inspected vehicles for safety and compliance before each shift.
- Followed protocols for handling sensitive medical materials securely.
- Communicated effectively with dispatchers regarding route changes.
Customer Service Representative
CVS Healthcare
REMOTE
03.2022 - 09.2025
- Handle inbound and outbound calls to patients, physicians, and referral sources with empathy and professionalism.
- Resolve patient issues, process authorizations, and ensure accurate reorder processing per company procedures.
- Verify insurance requirements and explain coverage to patients and providers.
- Maintain detailed, accurate documentation and medical record validation.
- Support cross-functional teams to ensure correct billing and accurate patient services.
- Maintain confidentiality and professionalism while handling sensitive health information (HIPAA standards).
- Provide exceptional phone and email etiquette to ensure customer satisfaction.
Call Center Representative
Pisa Group
Richardson
03.2016 - 01.2022
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved customer inquiries through phone, email, and chat support channels.
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Led customer service team to enhance client satisfaction and loyalty.
- Trained new staff on company policies and customer interaction techniques.
Education
High School Diploma -
EXCEL LEARNING CENTER
Austin, TXSkills
- Customer service
- Call handling
- Medical documentation
- HIPAA compliance
- Issue resolution
- Communication skills
- Reliable High-Speed Internet & Private Work-from-Home Setup
- CRM / EHR Systems (eg, Athena, Epic)
- Microsoft Office (Word, Excel, Outlook)
- Strong Keyboarding & Attention to Detail
- HIPAA Compliance Awareness
- Customer service experience and phone etiquette preferred
- Proficient computer literacy with data entry accuracy
- Strong attention to detail, multi-tasking, and communication skills
- Ability to maintain confidentiality due to sensitive medical information
Certification
HIPPA CERTIFACTION
Availability
- Full-time work-from-home, flexible schedule including evenings/weekends
- Immediate start available
Timeline
Medical Courier
PEOPLES CHOICE LLC
02.2024 - Current
Customer Service Representative
CVS Healthcare
03.2022 - 09.2025
Call Center Representative
Pisa Group
03.2016 - 01.2022
High School Diploma -
EXCEL LEARNING CENTER