Rekeisha Cunningham
Palm Bay,FL
Summary
Detail-oriented professional with experience in training, onboarding, and records management in compliance-focused environments. Currently a Training Specialist at Christian Care Ministry, using strong organizational and communication skills to support employee development and enhance internal processes. Proven ability to manage sensitive information, coordinate onboarding, and collaborate effectively with HR and departmental leaders. Seeking to transition to an HR Administrator role to further support HR operations and contribute to CCM’s mission-driven culture.
Overview
13
13
years of professional experience
Work History
Training Specialist
Christian Care Ministry
10.2024 - Current
- Leads training and educational programs, services, and activities for CCM.
- Trained and mentored 50+ new personnel hired to fulfill various roles.
- Facilitates services and activities related to training and education for CCM's staff.
- Collaborate with HR and Training departments to address training challenges.
- Evaluates relevant information to identify training needs and create effective plans.
- Utilized innovative methods such as practice and other efforts to engage learners.
- Utilized PowerPoint, eLearning, and Knowledgebase to develop practical learning scenarios.
- Collaborated with department leaders to identify training needs and develop customized learning solutions.
- Evaluated training effectiveness through assessments, feedback, and continuous improvement initiatives.
- Directed updates to ensure training content reflects current best practices and company requirements.
Academy Training Coordinator
Walmart
04.2024 - 10.2024
- Maintained accurate records of employee at 12+ Walmart locations, and monitored their participation in training events, tracking progress towards learning objectives.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Created and maintained detailed training records and reports for management review.
- Worked with central management to identify, plan, align, and address training needs.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Lead Coordinator - Speaker Engagements
Food For The Poor
09.2018 - 03.2024
- Managed a portfolio of over 500 church clergies and conducted outbound telephone calls to facilitate speaking engagements.
- Follows up with the office staff clergies regarding assignments.
- Oversaw appointment scheduling and itinerary coordination for speakers.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Tracked records, filed documents and maintained communication between FFTP and the Pastors.
- Collaborated to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Set priorities and problem-solved workflow issues to maintain rapport with Donors and managers.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Enhanced Donor satisfaction by responding promptly to inquiries and addressing concerns professionally.
Credentialing Supervisor
MCNA Dental
04.2015 - 07.2018
- Responsible for ensuring that staff adhere to all CMS, NCQA, and URAC timelines for processing applications.
- Conducted primary source verifications such as background checks and board certifications.
- Highly focused on the review of credentialing files and reporting to work with candidates and cross functional teams to obtain missing, incomplete, and expiring items.
- Maintain filing information for all candidates going through the credentialing/onboarding process.
- Driving team initiative to expedite the onboarding process and minimize the time in process.
- Regularly communicates with team, internal and external candidates via email and/or phone.
- Maintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information and employer information.
- Uses Microsoft Outlook daily to perform administrative duties.
- Adhere to all company and department employment policies regarding security and confidentiality.
Intake Supervisor
National Pain Institute, a Prospira PainCare Company
04.2013 - 04.2016
- Schedule New Patient appointments and explaining New Patient Policies.
- Answers and screens inquiry calls, faxes, and emails from prospective clients and patients.
- Conduct initial evaluations to determine the treatment level needed for each potential patient.
- Displays the ability to communicate with others effectively, listen closely and convey points clearly.
- Checks multiple electronic verification systems to verify current health insurance coverage.
- Verify insurance for each patient include calling insurance companies to inquire about coverage.
- Respects client or patient dignity and confidentiality.
- Demonstrate excellent customer service skills and the ability to calm patients or clients.
- Adhere to company policies, including the facility dress code and always appears professional.
- Adjust to constantly changing workloads.
Education
Masters - Organizational Leadership
Southeastern University
Lakeland, FL12-2026
Bachelor of Science - BS - Organizational Leadership
Southeastern University
Lakeland, FL12.2024
Associate's Degree - Organizational Leadership
Southeastern University
Lakeland, FL12.2021
Skills
- Personnel records management
- Data entry accuracy
- Maintaining confidential employee information
- Managing compliance-required documentation
- Preparing reports and documentation
- Organizational skills
- Attention to detail
- Verbal and written communication
- Internal communications
- Relationship building
- Training and development
- Coaching and mentoring
- Teamwork and collaboration
- Problem-solving
Timeline
Training Specialist
Christian Care Ministry
10.2024 - Current
Academy Training Coordinator
Walmart
04.2024 - 10.2024
Lead Coordinator - Speaker Engagements
Food For The Poor
09.2018 - 03.2024
Credentialing Supervisor
MCNA Dental
04.2015 - 07.2018
Intake Supervisor
National Pain Institute, a Prospira PainCare Company
04.2013 - 04.2016
Bachelor of Science - BS - Organizational Leadership
Southeastern University
Associate's Degree - Organizational Leadership
Southeastern University
Masters - Organizational Leadership
Southeastern University
LINKS
LinkedIn: linkedin.com.