EMR SOFTWARE
Rekeylia Solomon
Customer Service
Memphis,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Pre-Certification Specialist
The Green Clinic
11.2021 - Current
- Streamlined pre-certification processes for improved workflow and timely approvals.
- Improved departmental productivity by identifying areas for improvement in the pre-certification process and implementing targeted solutions.
- Enhanced patient satisfaction by providing efficient and accurate pre-certification services.
- Provided ongoing support throughout the entire treatment authorization process, maintaining open communication with patients and healthcare providers.
- Ensured timely submission of all necessary paperwork, maximizing efficiency in the pre-certification process.
- Expedited pre-certification approvals, facilitating prompt access to needed medical care.
- Maintained strict confidentiality in all aspects of patient information, adhering to HIPAA regulations and organizational privacy policies.
- Minimized delays in treatment by prioritizing urgent requests for faster pre-certification processing.
- Monitored pending cases closely, following up with insurers as needed to secure approval or resolve issues promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Client Service Representative
FedEx Supplychain (MEDICAL FACILITY)
10.2017 - 11.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Reduced wait times for clients by implementing efficient scheduling practices within the team.
- Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Responded to customer calls and emails to answer questions about products and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Associate of Applied Science - Business Administration
Rasmusen University
05.2001 -
Skills
HIPAA Regulations
undefinedAdditional Information
Typing - 40WPM
Software
NET HEALTH
ADRACARE
SIMPLEPRACTICE
TEBRA
Oracle Netsuite
IMB/CONGOS
Microsoft Windows and Office
Salesforce
Timeline
Pre-Certification Specialist
The Green Clinic
11.2021 - Current
Client Service Representative
FedEx Supplychain (MEDICAL FACILITY)
10.2017 - 11.2021
Associate of Applied Science - Business Administration
Rasmusen University
05.2001 -
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