REKHA GEORGE

Spearheaded strategic program & portfolio initiatives and business operations, leading cross-functional local and global teams at Client and EY. Achieved substantial cost savings and improved program and project outcomes through optimized portfolio and program management. Top-performing Program Manager consistently sought to reengineer troubled projects. Managed PMO staff in a matrix reporting structure consisting of 44 Global Project Managers and budgets of $900 M+.Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility

• Directed the COVID-19 Vaccination and Booster campaign for the state health department, overseeing distribution to vulnerable groups like seniors and individuals served by the Behavioral Health Association and Developmental Disabilities Administration and in congregate living facilities
• Led team in designing and executing inventory management processes, ensuring fair and equitable distribution of 22 M+ COVID-19 tests to Maryland residents, and directed the successful roll-out of testing programs and test kits in more than 3,500 schools
• Transformed and optimized the state's COVID-19 test kit ordering system through the application of cutting-edge supply and demand modeling techniques, leading to enhanced efficiency and a better user experience while providing essential insights for senior leadership
• Directed programs with up to 70 infrastructure and application projects—implemented vendor and financial strategies that improved project planning and reduced costs by 60% in only five months
• Effectively oversaw the management of services, resources, and project plans for major scalable enterprise solutions involving $ 1.2 billion to drive transformative change in business and technology leadership positions
• Led project implementation of $650 M initiatives, defining requirements, success criteria, milestones, KPIs, and work breakdown structures
• Aided in the county's transformation by establishing processes and tools by setting up a Transformation Management Office
• Developed an implementation playbook to ensure consistency and acceleration of the international expansion for a pet recovery product and designed a strategic roadmap to standardize product launches across 3 different international markets
• Led the implementation of a strategic product management approach at global Top 10 Pharma, through customer journey mapping workshops, playbook creation, and agile team coaching for the R&D Chief Information Officer
• Led SAFe Agile Transformation at a prominent media company, serving as the Release Train Engineer (RTE) for 10+ geographically dispersed workstreams
• Established and managed new delivery teams, while overseeing Program Increment (PI) sessions and Scrum of Scrums across the workstreams using JIRA to effectively manage RAID
• Assessed and implemented smart, effective, and impact-driven systems, processes, and activities as a seasoned business operations leader to achieve key business goals for enhanced program delivery
• Led annual planning, quarterly business review, and resource planning & budgeting to define and elevate business operations
• Experienced in program management, scrum leadership, and creating/maintaining schedules for large-scale, complex deployments of IBM Maximo, ServiceNow, and Salesforce within multiple sectors
• Effectively managed program budgets and timelines to ensure projects remained within allocated resources
• Devised comprehensive project plans that included risk identification, objective setting, as well as progress monitoring till finalization
• Streamlined the resolution process of any issues or challenges affecting program delivery through effective facilitation of problem-solving sessions
• Monitored vendor performance against contractual terms to maintain positive relationships
• Ensured successful program implementation by coordinating with internal, and external stakeholders, and vendors
• Created tailored solutions that effectively resolved operational challenges of the organization by enhancing planning and management processes, implementing efficient communication strategies, establishing robust stakeholder engagement frameworks, as well as facilitating successful change & business transformation
• Assisted leadership in driving informed decision-making for successful long-term strategic planning initiatives through the analysis of data
• Inspired individuals and high-performing teams to deliver operational excellence by fostering a culture of growth and continuous improvement
• Led and managed different business engagement and pursuit roles, enhancing fiscal year-to-date sales of $27,121,000 through an effective request for proposal (RFP) and business case support.

Formerly the IP & Science Business of, Successfully managed Intellectual Property & Science's largest platform, driving annual revenue to surpass $300M.As a program leader, spearheaded strategic initiatives and managed operations for a product that delivers trusted insights and analytics using an extensive bibliographic database containing scholarly articles from 22,000 peer-reviewed journals globally. Directed the development of cutting-edge features such as citation analysis and bibliometrics tools

• Spearheaded establishment of enterprise program management office with global standards; effectively managed large-scale, intricate transformational programs and projects
• Managed 'Web of Science,' a renowned discovery portal used by more than 7,000 organizations with an extensive user base of around 20 million individuals
• Ensured seamless execution of program and project operations leading to over $300 million in annual revenue
• Managed global, multi-tiered platform with distributed teams, overseeing 'EndNote' which generated $35M in annual revenue and serves over 10M users
• Managed the launch of 'One Platform', introducing an innovative cloud-native platform and completing seamless migration of the WoS Search engine to the cloud
• Monitored performance metrics and held regular meetings with team members to ensure timely completion of tasks
• Identified areas for improvement and championed continuous improvement initiatives by incorporating lessons learned and best practices
• Reviewed customer feedback and participated in brainstorming sessions to enhance service delivery processes
• Incorporated project management tools and methodologies to develop project plans, identify risks, set objectives, and monitor progress toward completion while implementing necessary corrective action
• Monitored program budgets and timelines, guaranteeing projects remained on schedule and within assigned resources, effectively utilizing resources to meet financial objectives and enhance return on investment
• Drafted reports showcasing key program milestones for senior management
• Led strategic planning and goal-setting for programs, aligning initiatives with organizational vision
• Aligned strategies and goals with external partners and negotiated contracts to support program objectives
• Collaborated with cross-functional teams to develop and execute successful program and change management strategies for organizational transitions, skillfully managing scope changes and stakeholder expectations
• Recruited, trained, and developed high-performing teams and individuals to ensure program and organization success through fostering a collaborative program environment

Led complex initiatives involving customers and teams worldwide as a technical and project consultant across the EMEIA region. Negotiated with stakeholders from various levels, locations, and functions to secure support at every stage of the project. Monitored progress and provided comprehensive reports on the project's development

• Significantly contributed to the evaluation and design of an enhanced People, Process, and Technology model for multi-country engagements resulting in a revenue increase of $500 million and a cost reduction of $250 million over three years
• Coordinated technology projects, aligning workstreams with global governance and compliance processes
• Monitored the progress status of countries transforming and facilitated pilot client transition
• Planned, implemented, and tracked BSC initiatives across SubAreas and Specialty Practices, providing detailed project reports to the EMEIA leader
• Enhanced service coding process to improve financial management and optimize the use of local hubs and global shared services
• Fostered an account-centric approach and a global mindset to enable the recruitment of specialists with deeper engagement on priority accounts
• Led change management efforts and developed a roadmap to enhance efficiency in financial operations
• Accomplished key initiatives while facilitating E&Y's transition to a centralized delivery model for core client finance and tax processes within shared service centers
• Played a key role in establishing a new PMO office for Global BTS leaders
• Crafted and executed a comprehensive process and talent identification strategy for service lines in EMEIA and global groups
• Provided support in developing communication plans targeted at specific sub-area or country markets by standardizing best practices across multiple groups
• Achieved increased recognition for E&Y's brand by improving service quality, client relations, and internal awareness, through successful negotiations with vendors and suppliers
• Solicited regular feedback from stakeholders to pinpoint opportunities for improvement or adjustments during a project
• Developed concise reports summarizing progress achieved on projects for executive leadership evaluation
• Developed and maintained project plans, timelines, and budgets
• Monitored progress to ensure timely delivery of deliverables per quality standards
• Identified and mitigated risks to meet goals and objectives
• Enhanced inter-departmental communication by implementing efficient protocols across multiple projects involving internal, external, and vendor teams
• Assisted leadership in driving informed decision-making for successful long-term strategic planning initiatives through the analysis of data sourced from surveys, interviews, and focus groups.

Managed implementation and projects for MFund Plus, a web-based flagship product of 3i Infotech. Led the development of front-office, middle-office, and back-office components for investment management businesses. Served as Release and configuration manager for Mfund suite of products

• Demonstrated exceptional leadership skills while leading a 20-member, cross-functional team, resulting in a promotion from Staff to Manager within six months of joining the firm
• Ensured consistency of project deliverables with client expectations, SOWs, and SLAs through meticulous attention to detail, driving ongoing process and operational improvements
• Was selected by management to lead and establish release management and change control processes for financial software products
• Conducted thorough process audits, identifying areas of improvement and collaborating on developing reusable processes that were adopted company-wide
• Managed release management escalations and issues for product patch releases and system updates, serving as the primary point of contact for over fifty corporate clients
• Oversaw team responsible for all user manuals and documentation for the Mfund suite of products
• Collaborated with customers to ensure implementation satisfaction and facilitated cross-functional integration of hardware, software, and networking components
• Managed project timelines, personnel performance, and cost efficiency
• Proactively identified project risks and developed strategies for smooth execution
• Maintained regular communication with stakeholders, keeping them informed about project status and progress towards objectives
• Facilitated resolution of conflicts between team members when necessary.